XPO
Website:
xpo.com
Job details:
Preferred qualifications:
- 3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
- Ability to accurately process transactions and maintain confidential employee information.
- Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines.
- Strong attention to detail and organizational skills.
- Experience with contact center technology and case management systems (ex: ServiceNow).
- Experience with workforce management or HR systems (ex: Kronos, Workday, UKG).
- Strong customer service skills with a focus on timely and accurate resolution of employee inquiries.
- Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations.
- Ability to recognize when issues fall outside standard procedures and require escalation.
- Professional communication skills and the ability to interact effectively with employees and managers at all levels.
- Understanding of standard business practices and professionalism in a service-oriented environment
What you’ll do on a typical day:
- Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries.
- Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
- Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
- Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
- Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
- Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures.
- Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations.
- Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and escalate more complex matters when needed.
- Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution.
- Collaborate with internal partners to support the effective delivery of HR and payroll services.
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