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Company Description YOO ONE is a bespoke luxury residential development in Pune, created by Tribeca, Tricon, and renowned interior designer Sussanne Khan. The property features six distinctive towers and a 1.5-acre rooftop terrace designed for residents who value curated luxury and refined living. Every residence showcases meticulous craftsmanship and attention to detail, creating visually stunning and sensorially rich spaces. The design philosophy focuses on harmony, comfort, and joy in daily life, offering an elevated living experience for discerning homeowners.
Role Description This is a full-time, on-site role based in the Pune Division for an Executive or Assistant Manager – Customer Relationship Management. The role involves managing end-to-end customer interactions, including responding to inquiries, coordinating viewings, and guiding prospective residents through the sales and post-sales journey. Responsibilities include maintaining accurate customer records, tracking feedback, and ensuring timely communication across phone, email, and in-person meetings. The role requires close coordination with sales, marketing, and project teams to address customer requests, resolve issues, and ensure a premium, personalized experience that reflects the YOO ONE brand. The individual will also support customer retention initiatives, prepare reports on customer insights, and contribute to continuous improvement of CRM processes.
Qualifications
- Candidates should possess strong Communication and interpersonal skills to manage high-touch customer interactions and build long-term relationships.
- Candidates should possess Sales and Market Segmentation skills to understand customer profiles, support targeted outreach, and contribute to conversion and retention strategies.
- Candidates should possess Analytical Skills to interpret customer data, identify trends, and recommend actions that enhance customer satisfaction and loyalty.
- Candidates should possess Project Management skills to coordinate customer-related activities, follow up on commitments, and ensure timely closure of tasks.
- Additional beneficial qualifications include prior experience in luxury real estate or premium hospitality, proficiency with CRM software, strong organizational abilities, and comfort working in a fast-paced, customer-centric environment.
- A bachelor’s degree in Business, Marketing, Hospitality, or a related field is preferred, along with the ability to work on-site in the Pune Division on a full-time basis.
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