Skechers
Website:
skechers.com
Job details:
Skechers India is looking for a proactive, analytical, and detail-oriented Executive – Loss Prevention Specialist to strengthen retail loss prevention, risk management, and operational compliance across its South India store network.
Based in Bangalore and deployed through Spectrum (Third-Party Payroll), the incumbent will be responsible for conducting retail audits, monitoring CCTV surveillance, investigating inventory discrepancies and operational irregularities, ensuring adherence to company policies, and identifying opportunities to minimize business losses.
The role requires strong knowledge of retail operations, inventory management, POS transactions, audit procedures, and risk mitigation strategies. The ideal candidate should possess hands-on experience in multi-store retail environments, strong investigative capabilities, and the ability to independently manage loss prevention activities across geographically dispersed locations.
Department: Loss Prevention
Designation: Executive
Location: Bangalore, Karnataka
Region: South India
Experience: Minimum 5+ Years
Employment Type: Third-Party Payroll – Spectrum
Role Type: Individual Contributor
Reporting Manager: Assistant General Manager
Qualification: Postgraduate Degree preferred
Travel Requirement: Extensive travel across South India
Key Responsibilities
- Retail Audits & Operational Compliance
- Conduct periodic and surprise store audits across South India to assess compliance with company policies, Standard Operating Procedures (SOPs), and retail operational standards.
- Review store processes, inventory controls, cash handling practices, billing procedures, and operational documentation.
- Identify compliance gaps, control weaknesses, and potential areas of financial or inventory loss.
- Prepare detailed audit observations, highlight deviations, and recommend corrective and preventive measures.
- Coordinate with Retail Operations and store management teams to ensure timely closure of audit findings.
- Monitor recurring audit observations and support initiatives to strengthen store-level compliance.
- CCTV Surveillance & Security Monitoring
- Monitor and review CCTV footage to identify potential theft, fraud, suspicious transactions, unauthorized activities, and deviations from established processes.
- Conduct incident-based surveillance reviews and document observations for further investigation.
- Coordinate with store teams, security personnel, and relevant stakeholders to address surveillance-related concerns.
- Identify potential security vulnerabilities and recommend preventive controls.
- Support the maintenance of appropriate surveillance monitoring practices across retail locations.
- Loss Prevention Investigations & Incident Management
- Investigate reported incidents involving inventory shrinkage, suspected theft, fraud, employee misconduct, cash discrepancies, and other operational irregularities.
- Conduct preliminary fact-finding, review transaction records, analyze CCTV footage, and document investigation findings.
- Maintain confidentiality, objectivity, and accuracy throughout the investigation process.
- Escalate significant incidents to relevant stakeholders in accordance with company policies.
- Coordinate with HR, Legal, Finance, and Retail Operations teams for appropriate corrective action.
- Track incident closure and identify preventive measures to minimize recurrence.
- Inventory Control & Shrinkage Management
- Monitor inventory movements, stock adjustments, discrepancies, and shrinkage trends across stores.
- Analyze stock variances and identify potential gaps in inventory handling and reconciliation processes.
- Review stock transfers, inward and outward movements, and inventory-related exceptions.
- Coordinate with Retail Operations and Supply Chain teams to investigate inventory discrepancies.
- Recommend process improvements to reduce inventory losses and strengthen stock accountability.
- Support stock verification exercises and inventory reconciliation activities.
- Forward & Reverse Shipment Monitoring
- Monitor forward and reverse shipments to ensure adherence to established inventory movement procedures.
- Review shipment documentation, dispatch records, receipt confirmations, and return transactions.
- Identify discrepancies involving shortages, excess quantities, damaged merchandise, or unauthorized stock movements.
- Coordinate with stores, warehouse teams, and logistics stakeholders to resolve shipment-related issues.
- Analyze recurring shipment discrepancies and recommend corrective measures to minimize losses.
- POS Transaction Monitoring & Fraud Risk Assessment
- Review transactions through SAP and Genesys POS systems to identify irregularities, unusual transaction patterns, and potential misuse.
- Analyze refunds, returns, cancellations, void transactions, manual discounts, promotional offers, and employee discount usage.
- Review POS exception reports and investigate deviations from approved transaction procedures.
- Coordinate with Finance, IT, and Retail Operations teams to validate transaction-related discrepancies.
- Recommend preventive controls to strengthen transaction integrity and reduce fraud exposure.
- Fixed Asset Verification & Management
- Support periodic verification of fixed assets across assigned retail locations.
- Monitor asset movements, transfers, allocation, and reconciliation records.
- Identify discrepancies between physical assets and system records.
- Coordinate with Finance, Administration, and store teams for appropriate documentation and corrective actions.
- Support audit readiness by ensuring accurate asset records and compliance with internal asset management procedures.
- Risk Identification & Process Improvement
- Proactively identify operational loopholes, compliance vulnerabilities, and emerging loss prevention risks.
- Analyze root causes of recurring incidents, inventory discrepancies, and audit observations.
- Recommend practical solutions to strengthen internal controls and improve operational efficiency.
- Support implementation of corrective and preventive action plans.
- Work with relevant stakeholders to promote a culture of accountability, compliance, and asset protection.
- MIS Reporting & Data Analytics
- Prepare weekly and monthly MIS reports covering audit findings, incidents, shrinkage trends, compliance deviations, and corrective action status.
- Develop dashboards and analytical reports to provide visibility into regional loss prevention performance.
- Analyze transaction data, inventory movements, and operational exceptions to identify trends and potential risks.
- Maintain accurate records of investigations, audit observations, incident reports, and closure updates.
- Present actionable insights and recommendations to the reporting manager and relevant stakeholders.
- Cross-Functional Coordination & Stakeholder Management
- Collaborate closely with Retail Operations, Finance, HR, IT, Administration, Legal, and Supply Chain teams.
- Coordinate with Store Managers, Area Managers, and regional stakeholders to address compliance concerns and operational risks.
- Support store teams in understanding and adhering to loss prevention procedures.
- Follow up on corrective action plans and ensure timely resolution of identified issues.
- Maintain professional relationships while independently and objectively executing loss prevention responsibilities.
Educational Qualifications & Experience
- Postgraduate degree from a recognized university.
- Minimum 5 years of relevant experience in Loss Prevention, Retail Audit, Risk Management, Retail Operations, or Compliance.
- Prior experience in organized retail, preferably footwear, fashion, apparel, lifestyle, or multi-brand retail, will be an added advantage.
- Strong understanding of multi-store retail operations, inventory control, cash handling, POS processes, and retail compliance.
- Working knowledge of SAP and Genesys POS systems.
- Proficiency in MS Excel, PowerPoint, and MIS reporting.
- Experience conducting store audits, investigating operational discrepancies, and implementing corrective actions.
- Ability and willingness to travel extensively across South India.
Mandatory Language Requirements
Proficiency in speaking, reading, and writing the following languages is mandatory:
- English
- Tamil
- Telugu
- Malayalam
The role involves extensive coordination with store teams and regional stakeholders across South India, making multilingual communication an important requirement.
Key Technical Skills
- Retail Loss Prevention & Shrinkage Control
- Store Audits & SOP Compliance
- CCTV Surveillance & Incident Investigation
- SAP & Genesys POS Systems
- Inventory Reconciliation & Stock Movement Analysis
- POS Transaction Auditing & Exception Reporting
- Forward & Reverse Logistics Monitoring
- Fixed Asset Verification
- Fraud Risk Identification & Mitigation
- Advanced MS Excel & MIS Reporting
- Root Cause Analysis & Corrective Action Tracking
- Retail Risk Assessment & Process Improvement
Key Behavioral Competencies
Analytical & Investigative Thinking: Ability to identify unusual patterns, investigate discrepancies, and draw evidence-based conclusions.
Integrity & Confidentiality: High ethical standards and discretion while handling sensitive investigations and business information.
Attention to Detail: Strong observation skills and the ability to identify operational irregularities and compliance gaps.
Problem-Solving: Ability to recommend practical solutions to mitigate risks and prevent recurring losses.
Ownership & Accountability: Capability to independently manage regional audits, investigations, and compliance activities.
Stakeholder Management: Strong interpersonal skills to coordinate effectively with store teams, regional leadership, and cross-functional departments.
Communication & Reporting: Ability to present audit findings, investigation outcomes, and recommendations clearly and professionally.
Adaptability & Mobility: Comfortable working in a dynamic retail environment involving frequent travel and multiple store locations.
Key Performance Indicators (KPIs)
- Completion of planned store audits and compliance reviews within agreed timelines.
- Reduction in inventory shrinkage and preventable operational losses.
- Timely identification, escalation, and closure of loss prevention incidents.
- Improvement in store-level SOP compliance and audit performance.
- Timely closure of corrective and preventive actions.
- Reduction in recurring POS transaction and inventory discrepancies.
- Accuracy and timeliness of MIS reports and risk assessments.
- Effectiveness of preventive controls and process improvement recommendations.
Ideal Candidate Profile
The ideal candidate is a
hands-on Loss Prevention or Retail Audit professional with at least 5 years of experience in organized retail operations, preferably supporting multiple stores across a region.
The individual should possess strong investigative skills, practical knowledge of SAP and POS systems, and experience in CCTV monitoring, inventory shrinkage analysis, store audits, and compliance management.
The candidate must be self-driven, detail-oriented, ethically grounded, and capable of independently identifying operational risks and working with stakeholders to implement effective solutions.
Strong communication skills, multilingual proficiency, and willingness to travel extensively across South India are essential for success in this role.
Role Objective
To safeguard Skechers India's retail assets, minimize inventory and operational losses, strengthen store-level compliance, and enhance risk management practices across the South India region through proactive audits, effective investigations, data-driven monitoring, and continuous process improvement.
About Skechers
Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.
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