Website:
beyondstaff.co.uk
Job details:
Important: Application Process
Please complete this short application form to be considered for this role:
https://forms.gle/sT6owHtmp8bxocat9
Applications without the form submission may not be reviewed.
Job Title
Executive Assistant / Operations Assistant to Founder (IT MSP)
Location
Remote
Reporting To
Founder
Employment Type
Full-Time
Role Overview
We are looking for a highly organised and proactive Executive Assistant to work directly with the founder of multiple IT staffing and Managed Service Provider (MSP) businesses.
This role goes beyond traditional calendar management. The assistant will help keep operations organised, track internal work, follow up on tickets and projects, and ensure client and team commitments are completed on time.
The ideal candidate should have experience working with IT service companies or MSP environments and be comfortable coordinating with technical teams.
You will act as the founder’s operational right hand, ensuring nothing slips through the cracks.
Key Responsibilities
1. Calendar & Meeting Management
Manage the founder’s daily calendar across multiple companies
Schedule internal team meetings and client calls
Prepare meeting notes and track action items
Ensure follow-ups from meetings are completed
2. Task & Priority Management
Maintain a structured task tracker for the founder
Remind and follow up on important priorities
Track ongoing initiatives and ensure deadlines are met
Escalate delays or blockers when required
3. Client & Internal Team Coordination
Follow up with internal teams regarding deliverables
Coordinate with clients for updates when required
Track commitments made to clients and ensure follow-through
Maintain organised communication between teams
4. MSP Operations Support
Follow up with technical teams regarding support tickets and ongoing work
Ensure important tickets or client issues receive updates
Coordinate internally to ensure service commitments are met
Maintain visibility of ongoing support or project tasks
5. Recruitment & Administrative Support
Assist with interview scheduling
Coordinate with candidates and internal interviewers
Maintain candidate records and documentation
Help organise operational documents and reports
6. Research & Information Management
Conduct research when required for business decisions
Organise documents, reports, and spreadsheets
Prepare summaries for the founder when needed
7. Founder Support
Organise daily priorities and key tasks
Filter information and highlight important matters
Ensure smooth day-to-day coordination across businesses
Required Skills
Excellent organisational and time management skills
Strong written and verbal communication
Ability to manage multiple priorities and tasks
Strong follow-up discipline
High attention to detail
Ability to maintain confidentiality
Preferred Experience
Previous experience as an Executive Assistant / Personal Assistant to a founder or business owner
Experience working in IT services, IT staffing, or MSP companies
Experience coordinating with technical teams or support operations
Comfortable working with remote teams
Tools Experience (Preferred)
Google Workspace
Slack / Microsoft Teams
Notion / Trello / Asana / ClickUp
LinkedIn
Basic familiarity with ticketing systems (Autotask, ConnectWise, ServiceNow, etc.)
Ideal Candidate Profile
You are someone who:
Thinks ahead and anticipates needs
Keeps teams accountable and follows up consistently
Enjoys organising tasks and bringing structure to fast-moving environments
Communicates clearly and professionally
Works well with both business and technical teams
Is reliable, proactive, and highly trustworthy
What This Role Really Is
You are not just a PA.
You are the founder’s operational partner, helping ensure that:
- tasks are tracked
- clients are followed up with
- Tickets are progressing
- Teams remain accountable
- priorities stay organise
Click on Apply to know more.
