Website:
ambujaneotiarealty.com
Job details:
About the role:
Ambuja Neotia Realty is looking for a customer-focused professional to join our Marketing team. In this role, you will maintain strong customer relationships, coordinate with the Sales and CRM teams, resolve payment-related issues, and prepare accurate collection MIS reports. Your work will directly support the organization's cash flow, and you'll help make sure every customer gets a smooth and trustworthy experience with our brand.
Job Responsibilities:
- Ensure timely recovery of customer dues by executing structured follow-up plans through telephone calls, emails, written communications, site visits, and meetings.
- Maintain regular communication with customers to ensure adherence to payment schedules.
- Maintain positive customer relationships throughout the payment lifecycle.
- Track target vs. actual collections, outstanding receivables, customer-wise follow-up status, and collection projections.
- Resolve customer complaints and disputes related to payment demands, receipts, or account statements.
- Coordinate with Finance, CRM, Sales, Legal, and Customer Service teams for prompt issue resolution.
- Maintain complete documentation of customer interactions, payment commitments, receipts, and follow-up records.
Qualifications required:
- Graduate in Commerce, Business Administration, Finance, or related discipline.
- MBA (Finance/Marketing) preferred.
Click on Apply to know more.