Vedaanta Senior Living
Website:
vedaanta.com
Job details:
Website: http://www.vedaanta.com
About Vedaanta Senior Living
Vedaanta Senior Living is a specialist senior care company run by successful professionals who have grown India’s largest chain and brand in senior care housing. Founded in 2015, Vedaanta’s vision is to provide superior care and comfort at an affordable cost to seniors.
From a modest beginning, Vedaanta has grown into one of the fastest-growing companies in the senior living sector, with more than 14 communities. Our objective is to create hassle-free lifestyle solutions for seniors by developing retirement communities and facilitating essential, emergency, comfort, lifestyle, and advisory services — enabling seniors to truly “retire to begin life.
Job Title: Executive – CRM
Location: Bangalore, Karnataka
Experience: 1–2 Years
Employment Type: Full-Time
Location: Bangalore, Karnataka
Languages Required: English, Tamil & Malayalam (Mandatory)
About the Role
We are looking for a compassionate, customer-focused, and proactive Executive – CRM to support our senior living communities. The CRM Executive will serve as the first point of contact for residents and their families, ensuring a comfortable, hassle-free, and enriching living experience for senior residents.
The ideal candidate should be fluent in English, Tamil, and Malayalam, possess excellent communication skills, and have experience in customer service, telecalling, BPO, or CRM functions.
Key Responsibilities
· Act as the primary contact for residents to receive, record, and address service requests, concerns, and feedback.
· Ensure timely resolution of resident complaints by coordinating with housekeeping, maintenance, security, dining, healthcare, and other support teams.
· Follow up on unresolved issues and keep residents informed about the status of their requests.
· Build positive relationships with residents and their family members through regular interactions.
· Maintain accurate records of resident requests, complaints, and resolutions in the CRM system.
· Conduct welcome calls and orientation support for new residents.
· Coordinate community activities, events, and resident engagement initiatives when required.
· Monitor service quality and proactively identify areas for improvement.
· Prepare daily, weekly, and monthly reports on resident concerns and service resolutions.
· Ensure high levels of resident satisfaction and contribute to creating a warm, caring, and supportive environment.
Desired Candidate Profile
· Graduate in any discipline.
· 1–2 years of experience in CRM, Customer Service, Telecalling, BPO, Front Office, Resident Relations, Hospitality, Healthcare, or related fields.
· Fluency in English, Tamil, and Malayalam is mandatory.
· Excellent verbal and written communication skills.
· Strong interpersonal and problem-solving abilities.
· Patient, empathetic, and service-oriented mindset, especially while interacting with senior citizens.
· Proficiency in MS Office and CRM software is preferred.
· Ability to coordinate with multiple departments and manage follow-ups effectively.
What We Offer
· Opportunity to work in a growing premium senior living organization.
· Meaningful role focused on enhancing the quality of life for senior citizens.
· Supportive and professional work environment.
· Career growth and learning opportunities.
If you are fluent in English, Malayalam, and Tamil, we'd love to hear from you!
Please share your updated resume to latha.reddy@vedaanta.com.
Click on Apply to know more.
