eJAmerica
Website:
ejamerica.com
Job details:
IT Support Engineer (L1/L2) – Onsite
Immediate to 15 days Joiners Only
Salary range:- 3LPA to 4LPA
Location -Mumbai
We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance
.Key Responsibilitie
- sProvide L1/L2 support for desktops, laptops, printers, and peripheral device
- sDiagnose and troubleshoot hardware, software, and operating system issue
- sSupport Windows and Mac OS environments, software installations, updates, and patchin
- gHandle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshootin
- gManage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissionin
- gSupport onboarding and offboarding activities including user account setup and system configuratio
- nUse tools such as Intune and SCCM for device management and software deploymen
- tManage support tickets, prioritize incidents, and ensure SLA adherenc
- eMaintain accurate asset inventory and technical documentatio
- nEscalate complex technical issues to L3/support teams when require
dRequired Skill
- sStrong knowledge of desktop and laptop troubleshootin
- gExperience in Windows/Mac OS suppor
- tUnderstanding of networking fundamentals and remote support tool
- sHands-on experience with ticketing systems and IT support processe
- sExposure to Intune, SCCM, Active Directory, or Office 365 is preferre
- dGood communication and problem-solving skill
sExperienc
- eL1 Support: 1–3 Year
- sL2 Support: 3–5 Year
sLocatio
iWork Typ
e
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