Socomec Group
Website:
socomec.com
Job details:
ERP Project Management
- Lead assigned HQ and local ERP projects, ensuring delivery within agreed timelines, budgets, and resource plans.
- Define and validate project specifications, technical solutions, and deliverables in collaboration with business teams, HQ IT, and external partners.
- Review and validate consultant developments and system changes before go-live.
- Act as the ERP subject-matter expert for local projects and manage external resources for projects, enhancements, and support needs.
User Services and Support
- Ensure timely resolution of ERP incidents and service requests while meeting defined service-quality standards.
- Provide clear communication to users regarding ERP issues, resolutions, and planned service activities.
- Analyse incident trends and service indicators to identify recurring issues and improvement opportunities.
- Define and implement preventive actions to enhance user experience and overall service performance.
ERP LN Technical Architecture
- Define, maintain, and document the ERP LN technical architecture, including environments, integrations, customisations, interfaces, reporting components, and dependencies.
- Assess the architectural impact of new projects, enhancements, upgrades, and developments before implementation.
- Validate technical designs for customisations, interfaces, workflows, reports, and data flows with HQ IT, infrastructure teams, and external partners.
- Ensure solutions comply with functional requirements, security standards, performance expectations, scalability, and maintainability principles.
- Monitor architecture risks, technical debt, and obsolescence, and recommend improvement or rationalisation actions.
Security and Cost Management
- Apply global IT security policies within the local operating context and recommend controls to address local constraints.
- Support the estimation, monitoring, and optimisation of costs associated with ERP projects and services.
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