Rosemallow Technologies Pvt Ltd
Website:
rosemallowtech.com
Job details:
Experience
15+ years of EPICOR ERP experience.
Experience leading enterprise application support teams.
Responsibilities
Lead EPICOR application support operations.
Manage support for 2,000+ end users.
Lead and mentor a support team of 10+ members.
Analyze support tickets and identify recurring issues.
Drive automation and continual service improvements.
Establish and improve service delivery frameworks.
Monitor SLAs, KPIs, incident, problem, and change management.
Identify risks and recommend preventive actions.
Coordinate with business stakeholders and technical teams.
Required Skills
EPICOR ERP Support
IT Service Management
Incident & Problem Management
Service Delivery
Team Leadership
Root Cause Analysis
SLA Management
Automation & Continuous Improvement
Excellent communication skills
Click on Apply to know more.
