Website:
medinexworkforce.in
Job details:
Email & Chat Process Intern (Customer Communication, Email Support, Chat Operations)
Medinex Workforce is seeking an Email & Chat Process Intern to support digital customer communication and service operations. This role is suitable for candidates with strong written communication skills who want practical experience handling customer requests through structured email and chat workflows in a remote environment.
Job Type: Full-Time Internship
Work Mode: Remote
Duration: 1–3 Months
Stipend: ₹15,500 per month
Key Responsibilities
* Respond to customer inquiries through email and chat channels
* Understand customer requests and provide appropriate information
* Follow established communication and service procedures
* Record interactions and update relevant support information
* Track unresolved requests and coordinate follow-ups
* Escalate issues that require assistance from other teams
* Maintain accuracy and professionalism across customer communications
* Support quality checks and process improvement activities
Qualifications
* Pursuing or recently completed a Bachelor’s degree in any discipline
* Strong written and verbal communication skills
* Comfortable using email, chat, and online collaboration platforms
* Basic familiarity with Microsoft Office or Google Workspace
* Prior customer support experience is not required
Skills
* Clear and professional written communication
* Active listening and customer-focused thinking
* Attention to detail
* Patience and problem-solving ability
* Good typing and time-management skills
* Ability to follow defined processes consistently
What You Can Expect
* Practical experience in digital customer communication
* Exposure to email and chat-based support operations
* Opportunity to strengthen professional communication skills
* Experience working with structured service processes
* Internship certificate subject to successful completion of the internship
Click on Apply to know more.