PSQUARE COMPANY
Website:
psquarecompany.com
Job details:
Company Description PSQUARE COMPANY is a business software development firm committed to the principles of perseverance and perfection. The company builds innovative, high-quality software solutions that simplify operations and support client success. PSQUARE COMPANY specializes in after-sales service management, production development and manufacturing, automotive quality control, and advanced sales management tools for medium to large organizations. Its flagship offering is a bespoke software building program that delivers fully customized solutions, supported by dedicated development services and manpower for hire. Powered by modern technologies such as React.js, Node.js, React Native, Flutter, Swift, Java, and Kotlin, the company focuses on performance, reliability, and scalability in every project.
Role Description The Customer Service Representative Intern will support customers by responding to inquiries, resolving basic issues, and providing clear information about PSQUARE COMPANY’s products and services. Daily tasks include handling phone, email, or chat communication, documenting interactions in the internal systems, and escalating complex cases to senior team members when needed. The intern will collaborate with the development and sales teams to understand software features, assist with after-sales support, and help maintain a positive customer experience. This is an internship role that is fully on-site and based in Mohpa, providing hands-on exposure to customer service and software industry practices. The intern is expected to maintain professional conduct, follow established procedures, and contribute to continuous improvement in service quality.
Qualifications
- Strong communication and interpersonal skills, including clear verbal and written interaction with customers.
- Basic customer service abilities, such as active listening, empathy, and problem-solving in a professional setting.
- General technical aptitude and willingness to learn about business software and related concepts.
- Organizational skills, attention to detail, and the ability to document customer interactions accurately.
- Comfort working on-site in Mohpa and collaborating with cross-functional teams.
- Ability to manage time effectively and follow established processes and guidelines.
- Enrollment in or recent completion of a degree or diploma program in business, communications, IT, or a related field is an advantage.
- Prior internship or part-time experience in customer-facing roles is beneficial but not required.
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