Sennheiser
Website:
sennheiser.com
Job details:
Job Description
E-Commerce Sales Manager
Job Location: India-Gurgaon
This role focuses on driving online revenue growth, expanding digital market share, and developing strategic partnerships with e-commerce customers and online channel partners. You will be responsible for proactively managing and growing Sennheiser and Neumann's business across e-commerce platforms, online retailers, marketplaces, and digital distribution partners.
You will identify new business opportunities, strengthen existing customer relationships, optimize online product visibility, and develop joint business plans that drive sustainable growth. You will work cross-functionally with Sales, Marketing, Product Management, Supply Chain, and Customer Service teams to ensure execution excellence across all digital sales channels. You will be responsible for meeting and exceeding individual sales objectives, sub-regional targets, and assigned KPIs while increasing market share and maximizing online customer performance.
This role focuses on driving online revenue growth, expanding digital market share, and developing strategic partnerships with e-commerce customers and online channel partners. You will be responsible for proactively managing and growing Sennheiser and Neumann's business across e-commerce platforms, online retailers, marketplaces, and digital distribution partners.
You will identify new business opportunities, strengthen existing customer relationships, optimize online product visibility, and develop joint business plans that drive sustainable growth. You will work cross-functionally with Sales, Marketing, Product Management, Supply Chain, and Customer Service teams to ensure execution excellence across all digital sales channels. You will be responsible for meeting and exceeding individual sales objectives, sub-regional targets, and assigned KPIs while increasing market share and maximizing online customer performance.
Acquisition And Prospecting
- Identify and pursue new e-commerce business opportunities and online sales channels.
- Develop customer acquisition and account expansion strategies for digital partners.
- Prospect and onboard new online retailers, marketplaces, and e-commerce partners.
- Attend relevant industry events, trade shows, customer meetings, and digital commerce events to identify growth opportunities.
- Monitor market trends, emerging e-commerce platforms, and competitive activities.
Active Selling
- Serve as the primary point of contact for assigned e-commerce customers and digital partners.
- Proactively sell Sennheiser and Neumann products, solutions, and promotional programs.
- Develop and execute annual business plans with customers.
- Conduct detailed account reviews and business planning meetings.
- Present Sennheiser's unique value propositions, product benefits, and growth opportunities.
- Negotiate pricing, promotional investments, online marketing programs, and annual agreements.
- Drive execution of sales strategies aligned with corporate objectives.
- Collaborate with Marketing and Channel teams to maximize campaign effectiveness and product visibility.
Strategic Account Development
- Develop and cultivate long-term strategic relationships with e-commerce customers.
- Analyze customer business performance and identify growth opportunities.
- Develop account growth plans with measurable financial and operational objectives.
- Recommend assortment, promotional, merchandising, and pricing strategies.
- Build strong relationships with customer stakeholders across sales, merchandising, marketing, and operations teams.
- Monitor and analyze customer KPIs, sales trends, inventory, conversion performance, and market share.
- Analyze competitor activities and emerging market opportunities.
Order Management
- Monitor order fulfillment and inventory availability.
- Coordinate with Internal Sales Support, Customer Service, and Supply Chain teams to ensure successful order execution.
- Address order-related issues and customer concerns promptly.
- Assist with forecasting and inventory planning discussions.
E-Commerce Business Management
- Monitor online product assortment, content quality, pricing, and promotional execution.
- Collaborate with customers to optimize product listings and digital merchandising.
- Support new product launches across e-commerce platforms.
- Review sales data and performance analytics to identify opportunities and risks.
- Work with internal teams to ensure alignment between customer plans and company goals.
- Support inventory planning and forecasting activities with customers.
Customer Service
- Maintain a high level of customer satisfaction through proactive account management.
- Resolve customer concerns and escalate issues as necessary.
- Coordinate with internal support functions to address customer needs.
Administration
- Document customer activities, opportunities, forecasts, projects, and sales pipeline activities in CRM systems.
- Maintain accurate account records and customer business plans.
- Prepare regular sales reports, forecasts, and business reviews.
- Monitor assigned KPIs and provide recommended actions to improve performance.
Other Responsibilities
- Participate in sales meetings, training programs, and strategic initiatives.
- Maintain awareness of e-commerce trends, digital commerce technologies, and industry developments.
- Support special projects and business initiatives as assigned.
- 4-year college degree in Business, Marketing, Sales, E-Commerce, or related field.
- 5+ years of sales, account management, channel management, or e-commerce experience.
- Minimum 3 years of experience managing online retail accounts, digital marketplaces, or major e-commerce customers.
- Experience developing and executing customer growth plans and promotional programs.
- Experience utilizing sales analytics, forecasting tools, and CRM systems.
- Knowledge of consumer electronics, professional audio, AV, or technology industries preferred.
- Fluent in English, both written and spoken.
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