mettā muse
Website:
mettamuse.com
Job details:
E-commerce Operations ManagerLocation: India
Employment type: Full-time
Salary: ₹65,000–₹75,000 per month, all-inclusive, based on experience
Starting date: As soon as possible
About the roleWe are looking for an organised and proactive E-commerce Operations Manager to take ownership of our Shopify store, improve the online customer experience and support the growth of our e-commerce business.
Approximately 70% of the role will focus on Shopify, online growth, website maintenance and digital content. The remaining 30% will cover related product operations, sourcing coordination, logistics and reporting.
Key responsibilitiesE-commerce, Shopify and online growth (70%)- Manage and maintain the Shopify website and backend.
- Create, update and optimise product pages, including descriptions, photographs, pricing, variants, SKUs, tags and collections.
- Maintain accurate product, inventory and cost data to support reporting, forecasting and purchase planning.
- Ensure new products and collections are published accurately and on time.
- Conduct regular website checks and resolve issues affecting functionality or customer experience.
- Monitor online stock and coordinate timely replenishment.
- Improve product visibility, website navigation, merchandising and conversion.
- Track website and sales performance, identify growth opportunities and recommend practical improvements.
- Coordinate Shopify applications, integrations and external technical support within approved budgets.
- Support the implementation and ongoing use of inventory and forecasting tools.
- Coordinate product photoshoots and AI-generated model images, ensuring approved content is uploaded within agreed timelines.
- Support shipping optimisation, pricing transparency and automated customer communication.
- Monitor online orders and coordinate timely fulfilment with the relevant teams.
- Manage additional e-commerce platforms and digital sales channels as required by the business.
Product and business operations (30%)- Coordinate the sourcing and production of packaging and marketing materials, including vendor identification, costing, sampling, quality control and delivery.
- Support selected product-development projects through vendor coordination, sampling, production follow-up and quality checks.
- Coordinate shipments, maintain tracking information and follow up with logistics partners.
- Maintain sourcing-related financial records, invoices, budgets and regular reports.
- Collect artisan and production stories for internal communication, website content and marketing materials.
- Maintain vendor due-diligence, sustainability, B Corp and impact-related records.
- Ensure operational trackers, invoices and product records remain accurate and up to date.
What we are looking for- 4–6 years of relevant experience in e-commerce, Shopify management or digital operations.
- Strong hands-on experience managing Shopify websites and product catalogues.
- Demonstrated ability to improve online merchandising, customer experience and e-commerce performance.
- Experience coordinating website content, product photography and digital assets.
- Good understanding of inventory, forecasting, order fulfilment and product data.
- Confidence working with spreadsheets, performance reports and operational trackers.
- Excellent written and verbal communication skills.
- Strong attention to detail and the ability to manage multiple priorities independently.
- A proactive, solution-oriented approach and sound judgement.
- Experience with fashion, lifestyle, artisan-made or sustainable products would be an advantage.
- Familiarity with forecasting tools, Shopify applications, AI content tools, SEO or email automation would be beneficial.
How to applyPlease send your CV to shyamli@mettamuse.com, along with a brief note describing your Shopify and e-commerce experience. Where possible, include examples of websites, product catalogues or online-growth projects you have managed.
Click on Apply to know more.
