Robinbosky
Website:
robinbosky.com
Job details:
📢 WE’RE HIRING: E-COMMERCE OPERATIONS EXECUTIVE
📍 Location: Tirupur, Tamil Nadu
🏢 Company: Robinbosky / ASM Knits
🏭 Industry: Apparel Manufacturing | E-commerce | Retail
💰 Salary: ₹15,000 – ₹30,000 per month
🧑💼 Experience: 1–7 Years
We are looking for an experienced and responsible E-Commerce Operations Executive to manage and coordinate our day-to-day online marketplace operations.
The candidate will work across platforms such as Amazon, Flipkart, Myntra, Meesho, JioMart and Shopify, and coordinate closely with warehouse, dispatch, accounts, catalogue and management teams.
KEY RESPONSIBILITIES
1. Marketplace Operations
• Handle daily operations across Amazon, Flipkart, Myntra, Meesho, JioMart and other marketplaces
• Monitor orders, cancellations, returns and pending actions
• Ensure orders are processed and dispatched within marketplace timelines
• Monitor marketplace dashboards and operational alerts
• Follow up on account-level issues and pending cases
• Maintain smooth day-to-day marketplace operations
• Escalate important issues to management when required
2. Product Listings & Catalogue Management
• Create and update product listings
• Maintain correct titles, descriptions, attributes, sizes, colours and product information
• Monitor listing suppression and catalogue errors
• Coordinate product images and content updates
• Ensure newly launched products are correctly listed across required marketplaces
• Maintain consistency in catalogue information
3. Pricing & Promotions
• Update prices and promotional offers as approved
• Monitor marketplace pricing and discounts
• Coordinate sale-event pricing and promotional participation
• Verify that approved prices are correctly reflected online
• Identify pricing errors and resolve them quickly
• Monitor competitors and marketplace pricing when required
4. Inventory & Stock Coordination
• Monitor marketplace inventory levels
• Coordinate stock availability with warehouse and production teams
• Prevent unnecessary out-of-stock situations
• Update stock where manual intervention is required
• Coordinate stock transfers and marketplace replenishment
• Follow up on Amazon FBA / marketplace stock requirements
• Identify inventory mismatches and coordinate reconciliation
5. Amazon FBA & Marketplace Fulfilment
• Coordinate Amazon FBA shipment requirements
• Follow up with warehouse for FBA preparation
• Monitor FBA inventory and replenishment needs
• Coordinate bulk marketplace shipments
• Track discrepancies, shortages or receiving issues
• Follow up on unresolved fulfilment cases
6. Orders, Returns & Claims
• Monitor daily orders and dispatch status
• Track marketplace returns and customer returns
• Identify unusual return or cancellation patterns
• Coordinate return reconciliation with warehouse
• Raise and follow up marketplace claims where applicable
• Track lost, damaged, short or incorrectly returned shipments
• Maintain records of pending reimbursements and claims
7. Account Health & Case Management
• Monitor marketplace account-health notifications
• Respond to operational issues within required timelines
• Raise support cases for listing, payment, return, inventory and fulfilment issues
• Follow up until cases are resolved
• Maintain proper records of important marketplace cases
• Escalate high-impact issues to management promptly
8. Shopify / D2C Operations
• Monitor Shopify orders and order status
• Coordinate payment and dispatch-related issues
• Maintain product availability and catalogue information
• Coordinate with warehouse for D2C fulfilment
• Follow up on customer-order issues where required
• Assist with offers, product updates and website operational tasks
9. Reporting & Data Analysis
• Maintain daily and weekly marketplace reports
• Track sales, orders, returns and cancellations
• Monitor stock availability and pending dispatches
• Maintain Excel / Google Sheets trackers
• Prepare management summaries
• Identify unusual changes in sales or operational performance
• Assist management with marketplace data analysis
10. Internal Coordination
• Coordinate closely with warehouse and dispatch teams
• Follow up with production regarding stock requirements
• Coordinate with accounts for payment / reconciliation issues
• Work with designers and catalogue teams for listing requirements
• Follow up on tasks until closure
• Ensure marketplace issues do not remain unattended
AI & TECHNOLOGY EXPOSURE
Candidates who actively use modern AI tools will have an advantage.
Useful tools may include:
• ChatGPT
• Gemini
• Claude
• Microsoft Copilot
• AI research and productivity tools
AI can be used for:
• Marketplace research
• Competitor analysis
• Drafting support-case responses
• Data analysis
• Product-content preparation
• Reporting
• Documentation
• Process improvement
Programming knowledge is not required.
CANDIDATE REQUIREMENTS
• 1–7 years of relevant experience
• Experience in e-commerce marketplace operations preferred
• Experience with Amazon / Flipkart / Myntra will be a strong advantage
• Good understanding of orders, inventory, returns and catalogue operations
• Comfortable working with Excel / Google Sheets
• Strong follow-up and coordination skills
• Good attention to detail
• Ability to handle multiple marketplaces and tasks simultaneously
• Good written and verbal communication skills
• Comfortable working with online dashboards and software
• Ability to identify problems and follow them through to resolution
• Experience in apparel, textiles, fashion or consumer products will be an advantage
IDEAL CANDIDATE
We are looking for someone who can independently manage the complete daily cycle:
Listings → Pricing → Stock → Orders → Dispatch → Returns → Cases → Reconciliation → Reporting → Follow-up
The person should not simply identify a problem and pass it on.
We expect the candidate to identify the issue, coordinate with the right team, follow up and ensure closure.
COMPENSATION
💰 ₹15,000 – ₹30,000 per month
Final salary will depend on:
• Marketplace experience
• Number of platforms handled
• Amazon / Flipkart / Myntra knowledge
• Excel and reporting capability
• Inventory and fulfilment knowledge
• Communication skills
• Ability to independently handle operations
📩 TO APPLY
Apply through LinkedIn with your updated resume and mention:
• Current Salary
• Expected Salary
• Notice Period
• Current Location
• Total E-commerce Experience
• Marketplaces Previously Managed
• Amazon FBA Experience
• Excel / Google Sheets Skill Level
• AI tools you currently use
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Click on Apply to know more.