CHANDIGARH UNIVERSITY
Website:
cuchd.in
Job details:
About the Role
We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel.
Responsibilities
- Team Leadership & Management
- Manage, lead, and motivate a team of 30–70 tele-counselors
- Set clear targets and ensure consistent performance delivery
- Conduct regular team reviews, feedback sessions, and performance evaluations
- Drive team engagement and reduce attrition
- Sales & Conversion Management
- Drive admission conversions, revenue targets, and enrollment numbers
- Handle inbound & outbound calling strategies for lead conversion
- Ensure effective follow-ups and closure of prospective student leads
- Optimize sales funnel, conversion ratios, and lead lifecycle management
- Call Center Operations
- Monitor daily calling activities, productivity, and quality metrics
- Manage dialer systems, lead allocation, and call distribution
- Ensure adherence to scripts, compliance, and quality standards
- Improve operational efficiency and turnaround time
- Training & Development
- Coach and mentor team members on sales skills, objection handling, and counseling techniques
- Develop future team leaders within the team
- Data Analysis & Reporting
- Track KPIs, conversion rates, revenue metrics, and team performance
- Prepare daily, weekly, and monthly MIS reports
- Use data insights to improve strategy and decision-making
Qualifications
- Minimum 6+ years of experience in tele-counseling / call center / admissions / inside sales
- Proven experience managing 30–70 team size
- Strong background in sales, revenue generation, and target-driven roles
- Experience in Ed-Tech / Education sector preferred
- Graduation is mandatory
Required Skills
- Tele counseling / Telesales / Inside Sales
- Admissions Counseling / Student Conversion
- Team Handling (30–70 members)
- Revenue Generation & Target Achievement
- Lead Management & Funnel Optimization
- KPI Tracking & Performance Management
- Communication, Negotiation & Leadership Skills
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