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About the role
We are looking for a Customer Care Associate to manage customer communication and post-purchase experience across all three brands. The role requires strong communication, problem-solving, and ownership.
KEY RESPONSIBILITIES
- Handle customer queries across WhatsApp, Instagram, email & phone.
- Manage order-related queries including tracking, cancellations, deliveries, COD, returns, exchanges & refunds.
- Coordinate with logistics and operations teams to resolve delayed, failed, or stuck shipments.
- Proactively follow up on RTOs and failed delivery attempts to reduce losses.
- Handle customer complaints professionally and ensure timely resolution.
- Maintain customer/order information and updates on Shopify.
- Track and report recurring issues related to products, sizing, delivery, returns, and customer experience.
- Collect customer feedback and reviews and share key insights with the team.
- Maintain a high-quality customer experience across brands.
WHAT WE'RE LOOKING FOR
- 1–3 years of experience in customer support / e-commerce / D2C / fashion preferred.
- Excellent written and verbal communication.
- Strong problem-solving and follow-up skills.
- Patient, empathetic, organized, and detail-oriented.
- Comfortable handling multiple conversations and tasks simultaneously.
- Experience with Shopify and logistics platforms is a plus.
- Someone who takes ownership and doesn't simply pass problems along.
KEY SKILLS
- Customer Support | Communication | Shopify | Order Management | RTO Prevention | Returns & Exchanges | Logistics Coordination | Problem Solving | Customer Experience
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