Renrui HR Services India Private Limited
Website:
rhrint.in
Job details:
Role: Social media Escalation
CTC: 30k Per month
Opportunity for Leading MNC
Location: sector 63
Face to face interview
Notice: Can join within 7 days
Job responsibilities for the role is mentioned below:
- Respond to customer inquiries, comments, and messages on social media (Twitter, Facebook & Instagram) promptly.
- Resolve customer issues and complaints effectively.
- Identify and escalate complex or unresolved issues to higher-level support or management.
- Coordinate with other departments to ensure timely resolution.
- Develop and maintain a knowledge base of frequently asked questions (FAQs) and standard responses.
- Handle and address social media crisis cases promptly.
- Address negative comments or feedback diplomatically and work towards resolving issues to maintain a positive brand reputation.
- Collaborate with marketing, public relations, and customer support teams to ensure a consistent brand message and customer experience
Requirements and skills
· A minimum qualification of high school/diploma is required
· Previous experience in a customer support role would be of great advantage
· Strong phone and verbal communication skills along with active listening (English)
· Good written and verbal communication skills
· Must have good data entry and typing abilities
· Customer focus and adaptability to different personality types
· proficient in relevant computer applications
· Ability to multi-task, set priorities and manage time effectively
· Flexible to work in rotational shifts and week-off’s
Click on Apply to know more.