KG Invicta Services (KGiS)
Website:
kginvicta.com
Job details:
We are seeking a dedicated Customer Support Executive fluent in Malayalam to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met in a timely and efficient manner. This role is crucial in maintaining customer satisfaction and loyalty, and it requires strong communication skills and a passion for helping others. Key Responsibilities: - Respond to customer inquiries via phone, email, or chat in a professional and courteous manner. - Assist customers with product-related questions, issues, and concerns, ensuring a high level of service. - Document customer interactions and feedback accurately in the system. - Collaborate with team members to resolve complex customer issues and improve service processes. - Stay updated on product knowledge and company policies to provide accurate information to customers. - Participate in training sessions and team meetings to enhance skills and knowledge. Required Skills: - Fluency in Malayalam is essential; proficiency in English is a plus. - Strong communication and interpersonal skills. - Ability to handle customer complaints and resolve issues effectively. - Basic computer skills and familiarity with customer support software. - A positive attitude and a willingness to learn. This position offers an opportunity to grow within a dynamic team and contribute to the success of our customer support operations. If you are passionate about providing excellent service and have the required skills, we encourage you to apply.
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