Sweet Karam Coffee
Website:
sweetkaramcoffee.in
Job details:
Job Title: Customer Support Intern
Role: Customer Support Intern
Experience: Freshers / 0–6 Months (Internship Period – 3 to 6 Months)
Languages: Fluent in English & Tamil (Hindi is a plus)
About The Internship
This internship is designed for individuals who are eager to understand how customer support contributes to business growth. As a Customer Support Intern, you will gain hands-on exposure to customer interactions, customer behavior, operational workflows, and data-driven customer insights while working alongside an experienced Customer Experience team.
Every day will be a learning opportunity to understand customer expectations, problem-solving, communication, and how different business functions work together to deliver a great customer experience.
Key Learning Responsibilities
- Observe and understand customer interactions across calls, emails, chats, WhatsApp, and social media.
- Learn how customer support operations function in an e-commerce business.
- Assist the team in following up with customers regarding their enquiries and concerns.
- Understand customer pain points and identify recurring feedback, trends, and customer insights.
- Learn how customer feedback contributes to improving products, services, and the overall customer experience.
- Assist in updating CRM records and maintaining accurate customer information.
- Coordinate with internal teams to understand how customer issues are resolved.
- Build product knowledge to better understand customer queries and expectations.
- Participate in daily team huddles, training sessions, and knowledge-sharing activities.
- Support documentation, reporting, and other day-to-day customer support operations.
- Gain exposure to key customer experience metrics such as CSAT, NPS, First Response Time (FRT), and Resolution Time (RT).
What You'll Learn
- Customer Experience (CX) fundamentals
- Customer communication and relationship management
- Customer behavior and buying patterns
- Customer insights and Voice of Customer (VoC) analysis
- CRM tools and customer support platforms
- E-commerce operations and business workflows
- Data analysis using customer feedback
- Problem-solving and conflict resolution
- Cross-functional collaboration with Operations, Marketing, Supply Chain, and Sales teams
- Professional communication and workplace etiquette
Who Should Apply
- Strong verbal and written communication skills in English & Tamil (Hindi is a plus).
- Passionate about learning customer support and customer experience.
- Curious to understand customer behavior and business operations.
- Good listening, observation, and interpersonal skills.
- Basic computer knowledge (MS Excel, Email, Google Workspace, and Chat Tools).
- Positive attitude, willingness to learn, and eagerness to grow.
- Responsible, proactive, and customer-focused.
Internship Outcome
- This internship offers a practical learning experience for fresh graduates looking to build a career in Customer Support, Customer Experience (CX), Customer Success, E-commerce Operations, or Business Operations, with structured daily learning, mentorship, and hands-on exposure to real customer interactions.
Click on Apply to know more.