Licious
Website:
licious.in
Job details:
We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!
Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on..
What makes the role meaty?
- Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Customer’s first point to contact with a view of customer loyalty and highest customer retention.
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extramile
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
- Handle all types of queries from customers with confidence and keep records of all the conversations.
- Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
- Educate and empower our customers and provide better support through Licious
- Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
- Provide solutions and guide the customer through to resolution
- Escalate critical support issues to the appropriate channel
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
- Ensure customers have a pleasant experience with customer service even when they face problems with product
Working Hours: 9 hours 6 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working.
Mode of working/ Job Location: Work from Home
We hope that you...
- Are a Bangalore-based candidate and are available to work from Bangalore.
- Have a Graduation/HSC qualification.
- Have a personal laptop meeting the following requirements:
Minimum 4 GB RAM
Intel i3 processor or higher
Minimum 128 GB storage
Windows 10 or above
A mini UPS for your Wi-Fi router to ensure uninterrupted connectivity.
- Have a stable broadband or mobile internet connection with a minimum speed of 50 Mbps.
Click on Apply to know more.
