Alpino Health Foods
Website:
alpino.store
Job details:
About the Company
Alpino Health Foods is a fast-growing Indian health food brand dedicated to making healthy eating
simple, delicious, and accessible. Headquartered in Surat, we offer a range of protein-rich and
nutrition-focused products for everyday wellness.
About the Role
We're looking for a Customer Support Executive (1 - 2 Years of experience) to handle customer
queries, resolve concerns, and ensure a smooth and positive customer experience. The ideal
candidate should be friendly, patient, proactive, and have strong communication skills.
Key Responsibilities
• Handle customer queries through calls, WhatsApp, email, and other communication channels.
• Resolve customer complaints and provide timely and effective solutions.
• Assist customers with order-related queries, deliveries, returns, and refunds.
• Follow up on pending customer issues and ensure timely resolution.
• Maintain accurate customer records and update CRM/system details.
• Coordinate with internal teams to resolve customer concerns.
• Build and maintain positive relationships with customers.
• Ensure a high level of customer satisfaction through prompt and professional communication.
Qualifications
• Bachelor's degree in any discipline.
• 1 - 2 years of experience in Customer Support, Customer Service, or a related role.
• Strong verbal and written communication skills.
• Comfortable handling customer calls and WhatsApp conversations.
• Basic knowledge of MS Excel, email, and CRM systems.
• Good problem-solving and interpersonal skills.
Preferred Skills
• Customer-focused approach with a positive attitude.
• Good follow-up and coordination skills.
• Ability to handle customer complaints patiently and professionally.
• Ability to multitask and work in a fast-paced environment.
• Prior experience in FMCG, D2C, E-commerce, or Consumer Brands is a plus.
Why Join Alpino?
• Be part of a fast-growing health food brand.
• Gain hands-on experience in customer service and consumer engagement.
• Work in a collaborative and performance-driven environment.
• Opportunity to grow your career with a growing D2C brand
Click on Apply to know more.