Grras Solutions (P) Ltd
Website:
grras.com
Job details:
Company Description Grras Solutions (P) Ltd. is an established IT training and certification provider offering programs in Red Hat Linux, AWS Cloud, Big Data Hadoop, Python, CISCO, DevOps, Software Development, Docker and Kubernetes, Data Science, Digital Marketing, Ethical Hacking, and soft skills. As an authorized Red Hat partner since 2008, the company has built a strong reputation for quality training and business services across India. Grras Solutions operates Pearson VUE, Red Hat Authorized, and Kryterion testing centers, supporting learners with recognized certification paths. With branches in multiple Indian cities and a registered office in Reston, VA for online programs, the organization delivers corporate, classroom, and online training nationwide. The company continues to expand its presence and centers in key technology hubs across India.
Role Description This is a full-time, on-site Customer Support Executive role based in Jaipur. The Customer Support Executive will respond to learner and corporate client inquiries via phone, email, and online platforms, providing accurate information about courses, schedules, and certification processes. Daily responsibilities include handling support tickets, resolving technical or access-related issues for online training portals, and ensuring timely follow-up on all queries. The role involves maintaining customer records in the CRM, coordinating with training and technical teams to address escalations, and documenting common issues to improve support processes. The Customer Support Executive will also contribute to customer satisfaction initiatives, gather feedback, and support enrollment and post-training assistance.
Qualifications
- Strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and empathetically.
- Experience in Customer Satisfaction initiatives, including managing feedback and resolving concerns to improve learner experience.
- Online Support capabilities for handling chat, email, and portal-based queries in a training or technology environment.
- Technical Support skills sufficient to troubleshoot basic access, login, and platform-related issues, and coordinate with IT teams for complex problems.
- Excellent verbal and written communication skills in English; knowledge of Hindi and other local languages is an advantage.
- Proficiency with office productivity tools and CRM or ticketing systems.
- Ability to work in a fast-paced training environment, prioritize tasks, and manage multiple queries simultaneously.
- Minimum of a high school diploma; a bachelor’s degree in business, IT, or a related field, or prior experience in education or IT support, is preferred.
Click on Apply to know more.