CountriTech
Website:
countritech.com
Job details:
About the job
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Compensation: ₹150 per hourJob Type: Remote | Long-term Contract (3–5 years stability)Shift: Night Shift (aligned with US time zones)
Experience: Must have Cross sell/ Upsell in a BPO
Job OverviewWe are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.
Key Responsibilities
Handle inbound and outbound customer calls for US clients
Provide prompt, accurate, and professional customer support
Resolve customer queries, complaints, and issues efficiently
Maintain clear and detailed records of customer interactions
Meet performance metrics such as call quality, resolution time, and customer satisfaction
Adhere to company policies and client guidelines at all times
Required Experience & Skills
Prior experience in a US Voice Process is mandatory
Strong verbal communication skills in English with a neutral or clear accent
Excellent listening and problem-solving abilities
Ability to handle high-pressure situations with professionalism
Comfortable working night shifts on a long-term basis
Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions
Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics
Strong persuasion and rapport-building skills with a customer-centric approach
Technical Requirements
Personal laptop/PC with Windows 11
Minimum 16 GB RAM
Dual-screen setup (Laptop + at least 1 external monitor)
High-speed and stable internet connection (backup preferred)
Quiet and distraction-free work environment
What We Offer
Stable, long-term contract (3–5 years)
Consistent hourly pay
Work-from-home flexibility
Opportunity to work with international clients
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