12th Wonder
Website:
12thwonder.com
Job details:
Product Onboarding, Training & Support Specialist
Location: Remote
Working Hours: Must be comfortable working with overlapping hours with both USA and India teams.
About the Role
12th Wonder is looking for a Product Onboarding, Training & Support Specialist to help customers successfully adopt and use our solutions through effective onboarding, product training, and ongoing technical support.
Key Responsibilities
- Conduct customer onboarding and product training sessions.
- Guide customers on product adoption, usage, and best practices.
- Provide Tier 1 and Tier 2 product support and troubleshooting.
- Create and maintain training materials, user guides, and knowledge base articles.
- Collaborate closely with Product, Engineering, and Customer Success teams.
- Track customer feedback and identify opportunities for product and customer experience improvements.
- Assist with testing and validation of new product features.
Qualifications
- 2+ years of experience in Customer Success, Product Training, Technical Support, or Software Implementation.
- Strong communication, presentation, and troubleshooting skills.
- Ability to explain technical concepts clearly in simple, user-friendly language.
- Experience supporting enterprise software applications, cloud-hosted solutions, or SaaS platforms is preferred.
- Bachelor’s degree or equivalent experience preferred.
What We’re Looking For
We’re looking for someone who is customer-focused, technically comfortable, and confident in conducting product demonstrations and training sessions. The ideal candidate should be able to understand customer needs, troubleshoot issues effectively, and work collaboratively with cross-functional teams.
Click on Apply to know more.
