Supply6
Website:
supplysix.com
Job details:
Location: Bengaluru | In-Office
Job Type: Full-Time
Working Days: Tuesday to Saturday
Experience: 1-2 years preferred
About Supply6
Supply6 is a fast-growing health and nutrition brand focused on making everyday wellness simpler, more effective, and accessible. We develop science-backed foundational supplements and healthy snacks designed for modern lifestyles. With Kriti Sanon as our brand ambassador, we are building a brand that aims to redefine how consumers approach daily nutrition and healthy living.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and chat related to orders, products, payments, deliveries, and services.
- Assist customers with order tracking, cancellations, refunds, exchanges, replacements, and complaints.
- Provide accurate information about Supply6 products, including product benefits, usage instructions, ingredients, and other product-related queries.
- Resolve issues related to payments, shipping, delivery delays, damaged products, and product availability.
- Maintain a professional, empathetic, and solution-oriented approach while handling customer concerns.
- Proactively encourage prepaid orders, repeat purchases, and customer retention through relevant offers, discounts, and promotional campaigns.
- Coordinate with Logistics, Operations, Finance, and other internal teams to resolve customer and order-related issues.
- Maintain accurate records of customer interactions, complaints, resolutions, and feedback.
- Identify recurring customer issues and share insights with the team to improve customer experience and support processes.
- Work towards defined customer support metrics, including response time, resolution time, and customer satisfaction.
Requirements
- 1-2 years of experience in Customer Support, Customer Experience, E-commerce, D2C, FMCG, Nutrition, or Wellness is preferred.
- Strong verbal and written communication skills in English.
- Proficiency in Hindi and/or Kannada is preferred.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple customer queries efficiently while maintaining attention to detail.
- A customer-first mindset with patience, empathy, and a positive attitude.
- Comfortable working in a fast-paced startup environment.
- Familiarity with CRM, ticketing, WhatsApp, and order management systems is a plus.
- Basic proficiency in Google Sheets/Excel and other digital tools is preferred.
Work Schedule
Tuesday to Saturday | In-Office | Bengaluru
Click on Apply to know more.
