Global Schools Group
Website:
globalschools.com
Job details:
Job Title: Customer Success Specialist
Location: Noida (On-site)
Organization: Global Schools Group (GSG)
About the Role
Global Schools Group is looking for a passionate and customer-focused Customer Success Specialist to support prospective parents throughout the admissions journey. The ideal candidate will be responsible for managing parent engagement from initial inquiry through enrollment, ensuring a seamless and positive experience while maintaining high standards of service excellence.
Key Responsibilities
* Manage the end-to-end parent lifecycle, ensuring seamless engagement from inquiry to enrollment.
* Handle inbound and outbound calls, WhatsApp messages, and emails from prospective parents regarding admissions.
* Provide counselling, address queries, and guide parents through the admission process, curriculum offerings, fee structure, and school benefits.
* Conduct timely follow-ups to nurture leads and maximize conversion opportunities.
* Maintain accurate and up-to-date lead records in the CRM platform (e.g., HubSpot), ensuring proper lead stage movement and status updates as per defined SOPs.
* Schedule and coordinate campus visits and support parent engagement initiatives.
* Collaborate closely with academic teams, admissions teams, and campus stakeholders to ensure a smooth admissions experience.
* Build trust-based relationships with parents through professional, timely, and solution-oriented communication.
* Prepare and maintain daily and weekly MIS reports, tracking lead funnel performance, conversions, and productivity metrics.
* Achieve defined KPIs related to call quality, response time, follow-up adherence, lead-to-enrollment conversions, and customer experience.
* Participate in regular training, coaching, calibration sessions, and team reviews to continuously improve performance and process compliance.
Desired Candidate Profile
* Graduate in any discipline (Postgraduate preferred).
* 2–5 years of experience in Customer Success, Admissions Counselling, Customer Service, Inside Sales, or a similar customer-facing role.
* Excellent verbal and written communication skills.
* Strong interpersonal, counselling, and relationship management abilities.
* Experience working with CRM platforms such as HubSpot, Salesforce, or similar tools.
* Proficient in MS Excel, Google Sheets, and reporting tools.
* Ability to work in a fast-paced, target-driven environment.
* Knowledge of IB (International Baccalaureate) and Cambridge Curriculum will be an added advantage.
What We Offer
* Opportunity to work with one of the leading international education groups.
* Collaborative and growth-oriented work environment.
* Continuous learning and professional development opportunities.
* Exposure to global education standards and best practices.
Location: Noida (Work from Office)
Employment Type: Full-Time
Click on Apply to know more.
