- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
Required skills
- account management
- communication skills
- CRM
- cross-functional collaboration
- customer engagement
- SaaS
About the role
Website:
testmuai.com
Job details:
The Mission
We aren't automating scripts, we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.
Drive account retention and maximize renewal opportunities to strengthen customer relationships and revenue growth.
The Pillars of Impact
🚀 1. Renewal and Retention Strategy (50%)
- Own renewal and retention across customer accounts, focusing on retention and expansion.
- Establish structured engagement through check-ins, health checks, and renewal conversations.
- Monitor account health to identify risks and ensure timely renewals.
- Build and execute renewal plans before contract expiration.
⚙️ 2. Collaboration and Upselling (30%)
- Partner with Account Managers for at-risk accounts and smooth renewals.
- Identify upsell/cross-sell opportunities and collaborate to pursue them.
- Work cross-functionally to resolve issues and enhance retention.
🧠 3. Data and Insights (20%)
- Maintain accurate CRM data with clear documentation of risks and timelines.
- Leverage customer insights to improve renewal rates and reduce churn.
Must-Haves - Do not apply unless you have these
- 3-5 years of experience in Renewals, Customer Success, or Account Management.
- Strong experience managing B2B SaaS customer accounts and renewals.
- Proactive and structured approach to customer engagement and account health.
- Strong stakeholder management and communication skills.
- Comfortable with CRM, account health metrics, and renewal pipelines.
The Bar - What You Must Prove
B2B SaaS Renewal Experience
Managed renewals for SaaS accounts, achieving high retention rates.
Proactive Risk Management
Identified and mitigated churn risks early, reducing customer attrition.
Cross-Functional Collaboration
Worked with multiple teams to resolve issues and ensure customer satisfaction.
Data-Driven Decision Making
Utilized customer data to enhance renewal strategies and outcomes.}],
Click on Apply to know more.
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