Gradding
Website:
gradding.com
Job details:
Company Description Gradding is one of India’s leading study abroad platforms, supported by a team of counseling experts and qualified professionals. The organization focuses on removing practical and emotional barriers that keep students and families from considering international education. Gradding offers affordable services including career guidance, counseling, course and university selection, and visa application support. The team provides detailed information on scholarships and helps students navigate every step of the process, often for those with no prior international travel experience. With a mission to help scholars reach their dream universities, Gradding is dedicated to making global education accessible and achievable.
Role Description This is a full-time, on-site role based in Udaipur for a Customer Success & Relationship Executive. The role involves managing relationships with students and families, ensuring a smooth experience from initial inquiry through admission and post-admission support. Daily tasks include handling customer queries, providing timely updates, and guiding scholars through counseling, application, and documentation processes. The executive will monitor customer satisfaction, address concerns proactively, and support retention by maintaining regular communication and follow-up. Collaboration with counseling, operations, and marketing teams is essential to improve service quality, collect feedback, and contribute to process enhancements that elevate the overall customer experience.
Qualifications
- Candidates should possess strong skills in Customer Satisfaction and Customer Retention to build trust and foster long-term relationships.
- Candidates should possess strong Customer Support skills to handle inquiries, resolve issues, and provide clear, empathetic guidance.
- Candidates should possess solid Analytical Skills to track customer metrics, interpret feedback, and identify areas for service improvement.
- Candidates should possess Account Management skills to oversee individual student journeys, maintain records, and coordinate with internal teams.
- Excellent verbal and written communication skills in English and Hindi; additional languages are an advantage.
- Strong interpersonal skills, with the ability to work with students, parents, and cross-functional teams in a professional, respectful manner.
- Detail-oriented, organized, and comfortable working in a fast-paced, target-driven environment.
- Bachelor’s degree in any discipline; experience in education counseling, customer success, or a related field is preferred.
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