Kyvos Insights
Website:
kyvosinsights.com
Job details:
Customer Success Manager
Location: Noida / Indore, India
Experience: 6-10 Years
About Kyvos
:
Kyvos is a leading Semantic Layer platform that enables enterprises to build trusted, governed, and AI-ready analytics at scale. Our platform powers Fortune 500 organizations by delivering consistent business metrics across BI and AI ecosystems
.
About Rol
e
: We're looking for a Customer Success Manager to own and grow strategic enterprise customer relationships. You will help customers maximize the value of the Kyvos platform while driving renewals, expansion opportunities, and long-term customer succes
s.This role is ideal for someone who enjoys partnering with enterprise customers, solving business challenges proactively, and contributing directly to revenue growt
h.
Key Responsibiliti
e
- s: Manage a portfolio of enterprise customers throughout the post-sales lifecyc
- le.Build trusted relationships with business and technology stakeholde
- rs.Drive customer onboarding of use cases, adoption, and measurable business outcom
- es.Conduct Executive Business Reviews (EBRs) and strategic account planni
- ng.Own customer renewals and identify upsell and cross-sell opportuniti
- es.Monitor customer health, mitigate risks, and improve retenti
- on.Collaborate with Sales, Product, Engineering, and Professional Services tea
- ms.Champion customer feedback and advocate for customer success internal
ly.
What We're Looking
F
- or: 6–10 years of experience in Customer Success, Account Management, Consulting, or Enterprise S
- aaS.Experience managing enterprise customers and commercial discussions around renewals and gro
- wth.Strong understanding of Data Analytics, AI, Cloud Data Platforms, or BI technolog
- ies.Excellent stakeholder management and executive communication ski
- lls.Analytical mindset with the ability to translate customer goals into business outco
- mes.Experience with Salesforce or similar CRM platforms is prefer
red.
Preferred Experi
e
- nce: Exposure to Snowflake, Databricks, OpenAI, Anthropic, or modern AI/BI/data platf
- orms.Knowledge of Semantic Layer, Data Governance, or Enterprise AI solutions is an advan
tage.
Click on Apply to know more.