Colosseum Tech
Website:
colosseumtech.dev
Job details:
We are looking for a Customer Success Executive with 1+ years of experience, who can independently manage enterprise clients across Chennai and Bengaluru.
Job Overview
As a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes.
The candidate will follow an alternating weekly schedule:
- Week 1: Chennai – Client meetings, implementations, training, and relationship management.
- Week 2: Bengaluru – Client meetings, implementations, training, and relationship management.
- Subsequent weeks: Continue alternating between Chennai and Bengaluru based on client requirements.
Key Responsibilities
Client Relationship Management
- Independently manage enterprise client accounts across Chennai and Bengaluru.
- Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services).
- Act as the primary point of contact for post-sales engagement, feedback, and escalations.
- Monitor client satisfaction, usage trends, and proactively address concerns.
Implementation & Onboarding
- Understand client workflows and configure the platform to align with their processes.
- Plan and manage implementation and onboarding timelines with internal teams.
- Conduct product demos, training, and support User Acceptance Testing (UAT) and go-live.
Team Coordination
- Manage a small team of implementation or support executives.
- Assign tasks, review progress, and ensure timely client deliverables.
- Support team growth and performance with mentorship and guidance.
Adoption & Retention
- Drive product usage and feature adoption across client organizations.
- Identify upsell/cross-sell opportunities in collaboration with account managers.
- Collect structured feedback and translate client needs into product insights.
Travel & On-site Support
- Travel to client locations for implementation support, relationship management, and training as required.
Issue Resolution
- Coordinate with support and product teams to resolve technical and functional issues.
- Document client-specific resolutions and maintain a shared knowledge base.
Reporting & Documentation
- Maintain up-to-date documentation on client configurations, SOPs, and status reports.
- Share regular progress updates and success metrics with internal stakeholders.
Qualifications and Skills
Technical & Product Skills
- Good understanding of SaaS platforms, business process automation, and enterprise workflows.
- Prior experience in software onboarding, CRM/ERP configuration, or client success roles.
- Proficient in tools like ticketing systems, spreadsheets, and basic reporting dashboards.
Customer-Facing & Leadership Skills
- Excellent verbal and written communication in English.
- Strong client management skills with experience working with senior stakeholders.
- Ability to lead a small team and handle multiple client accounts simultaneously.
General Skills
- Minimum 1 year of experience in customer success, implementation, or software client engagement roles.
- Highly organized, self-driven, and solution-oriented with a bias for action.
- Bachelor’s degree in Engineering, Computer Applications, or a related discipline.
Work Schedule and Location
- Work Type: Full-time, On-site + Client Travel
- Base Location: Chennai and Bengaluru
- Travel: 40–60% (primarily within metro cities in India)
- Working Hours: 9-hour shift with flexibility
- Working Days: 5 days a week (Mon–Fri)
What We Offer
- Competitive Compensation: Salary + Travel Allowance + Incentives
- Career Growth: Path to Senior Customer Success Manager or Client Engagement Lead roles
- Culture: Ownership-driven, collaborative, and growth-oriented work environment
- Skill Development: Exposure to real-world enterprise use cases and SaaS delivery at scale
Join Us!
If you’re passionate about creating great client experiences, love solving real-world business problems, and are ready to take ownership in the SaaS space—Colosseum Tech Solutions Pvt Ltd invites you to grow with us.
Click on Apply to know more.
