Website:
stunm.in
Job details:
Client Success & Account Manager (CSAM)
Location: Bengaluru / Remote
Experience: 2–3 years
Employment: Full-time
About StunM
StunM is an AI-native Strategic Marketing & GTM Intelligence platform built for the next generation of marketing teams.
We help businesses turn business goals into actionable marketing strategies, marketing motions, campaigns, content and measurable outcomes, all in one connected workflow.
We’re an early-stage startup, which means you won’t just execute a job description. You’ll help shape how we build, sell, onboard and grow with our customers.
The Role
We’re looking for a Client Success & Account Manager (CSAM) who can own the customer journey from onboarding to adoption, engagement, retention and growth.
You’ll work closely with founders, marketers and business leaders, understand their challenges, help them get maximum value from StunM, and bring customer insights back into our Product and Growth teams.
This is a great role for someone who enjoys people + strategy + technology + execution.
What You’ll Do
- Own relationships with StunM customers and become their strategic point of contact
- Lead customer onboarding and ensure successful product adoption
- Understand customer business and marketing challenges and translate them into StunM use cases
- Guide customers on marketing strategy, positioning, messaging, campaigns and content workflows
- Drive engagement, retention and expansion across accounts
- Conduct regular customer check-ins, product walkthroughs and strategy sessions
- Track customer goals, usage and success metrics
- Identify opportunities for upsell, cross-sell and deeper adoption
- Capture customer feedback and collaborate with Product, Growth and Engineering teams
- Help create playbooks, onboarding processes and customer success frameworks as we scale
- Turn successful customer outcomes into case studies, testimonials and advocacy
What We’re Looking For
- 2–5 years of experience in Client Success, Account Management, Marketing, Consulting, SaaS or similar roles
- Strong understanding of B2B marketing and digital marketing
- Excellent communication, presentation and relationship-building skills
- Ability to understand business problems and recommend practical solutions
- Strong ownership and follow-through
- Comfortable working with founders, CXOs and marketing leaders
- Data-driven and comfortable tracking customer and business metrics
- Curious about AI, SaaS and the future of marketing
- Comfortable working in ambiguity and moving fast in an early-stage startup
You’ll Thrive Here If
- You like building rather than just following processes
- You enjoy solving customer problems
- You genuinely enjoy working with people
- You can move fast and take ownership
- You’re excited about how AI is changing marketing
- You want your work to directly influence company growth
Why Join StunM?
You’ll get the opportunity to work at the intersection of AI, marketing and SaaS, work closely with the founding team, interact with ambitious businesses, and help shape our customer success function from the ground up.
If you're looking for a role where your ideas matter, your ownership is visible, and you can grow with the company, we'd love to hear from you.
Click on Apply to know more.
