Website:
clapcle.com
Job details:
Company Description Clapcle is a product-based IT company that develops highly configurable, cloud-native ERP systems for businesses across diverse industries. The company specializes in dynamic SaaS-based ERP solutions and custom software for accounting, finance, stock markets, e-commerce, and operations. Its scalable platforms support organizations ranging from startups to mid-sized enterprises. With over 20 years of expertise, Clapcle helps companies automate workflows, enhance decision-making, and grow with confidence. Team members join a technology-driven environment focused on practical innovation and business impact.
Role Description This is a full-time, on-site role based in Surat for a Customer Service Trainer + Social Marketing professional. The role involves designing and delivering customer service training programs for support teams, including onboarding, refresher sessions, and ongoing skills development. Daily tasks include creating training materials, monitoring performance metrics, and coaching team members to improve customer satisfaction and service quality. The individual will collaborate with operations and product teams to align training content with product updates and service processes. On the social marketing side, the role includes planning and executing social media campaigns, creating content suited to target audiences, engaging with online communities, and reporting on campaign performance to support brand visibility and customer engagement.
Qualifications
- Strong Customer Service Training and Customer Service skills to design, deliver, and improve training programs.
- Excellent Communication and Interpersonal Skills to present clearly, coach team members, and collaborate across departments.
- Ability to drive Customer Satisfaction through effective training, feedback collection, and performance follow-up.
- Experience with social media platforms, content creation, and basic social media analytics for marketing activities.
- Prior experience in customer service, training, or customer-facing roles, preferably in IT or SaaS environments.
- Comfort with technology tools and CRM or helpdesk systems; familiarity with ERP or business workflows is an advantage.
- Organizational and time-management skills, with the ability to handle multiple training and marketing initiatives simultaneously.
- Relevant diploma or degree in Business, Marketing, Communications, or a related field is preferred.
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