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Company Description Solaris Jewels is a contemporary jewelry brand that focuses on premium lab-grown diamond jewelry, blending elegance, sustainability, and affordability. The brand offers a curated Gen Z collection designed for individuals who express their style through timeless yet trend-forward pieces. From everyday essentials to statement designs, Solaris Jewels delivers sophisticated and innovative jewelry rooted in conscious luxury. The company is committed to making fine jewelry accessible without compromising quality or ethics, using lab-grown diamonds that match the brilliance and durability of mined stones while supporting a more sustainable future. Its versatile collections are crafted to elevate daily wear, special occasions, gifting, and milestone celebrations.
Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Surat. This role is responsible for managing customer interactions across multiple channels, ensuring a seamless and personalized experience before, during, and after purchase. The specialist will maintain and optimize CRM systems, track customer data, segment audiences, and support targeted engagement campaigns. Daily tasks include responding to customer inquiries, resolving issues, coordinating with sales and marketing teams, and monitoring feedback to improve service quality. The role also involves preparing reports on customer behavior, identifying opportunities for upselling and retention, and contributing to initiatives that strengthen long-term customer loyalty to Solaris Jewels.
Qualifications
- Strong Customer Relationship Management (CRM) skills, including experience with CRM platforms and customer lifecycle management.
- Effective Communication skills for engaging with customers and collaborating with internal teams.
- Solid Analytical Skills to interpret customer data, identify trends, and support data-driven decisions.
- Sales skills to support upselling, cross-selling, and retention-focused initiatives.
- Project Management skills to coordinate CRM campaigns and improvement projects.
- Prior experience in retail, jewelry, luxury, or e-commerce environments is beneficial.
- Ability to work on-site in Surat, with strong organizational skills and attention to detail.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
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