CUSTOMER RELATIONSHIP OFFICER (CRO)

BlackBuck (Zinka Logistics Solutions Ltd)

Location: Surat, Gujarat, India
Job type: Full-time

Required skills

communication skills
CRM
customer service
data science
end-to-end
fintech
interpersonal skills
product features

About the role

BlackBuck (Zinka Logistics Solutions Ltd)

Website: blackbuck.com
Job details:

Company Description BlackBuck Limited, founded in 2015, is India’s largest trucking platform and a pioneer in digitizing traditional trucking operations. The company focuses on empowering fleet owners across India to manage and grow their businesses through end-to-end digital solutions for the trucking ecosystem. With over 30% of India’s truckers transacting on its platform, BlackBuck uses data science and engineering to build impactful, future-ready products. Its robust digital infrastructure supports truckers in finding loads, enabling payments, analyzing driver behavior via telematics, and accessing financing for vehicles and working capital. Today, more than 1 million truckers from over 100,000 villages use BlackBuck’s platform.

Role Description

Customer Relationship Officer (CRO) – BlackBuck

Company: BlackBuck
Location: Surat, Gujarat
Job Type: Full-Time | Field Sales

About the Role

We are looking for a Customer Relationship Officer (CRO) to join the BlackBuck team in Surat. The role involves meeting truck owners and fleet operators, understanding their requirements, and selling BlackBuck’s trucking solutions.

Key Responsibilities

* Visit truck owners and fleet operators on a daily basis.
* Generate new customers and build strong relationships.
* Promote and sell FASTag, GPS, Fuel Solutions and other BlackBuck products.
* Explain product features, pricing and benefits to customers.
* Complete customer KYC and onboarding processes.
* Follow up with customers and provide basic service support.
* Achieve daily and monthly sales targets.
* Maintain regular reporting and update the team on field activities.

Requirements

* Experience: 1+ year in sales/field sales preferred.
* Good communication and convincing skills.
* Comfortable with field work and customer meetings.
* Basic smartphone/app knowledge.
* Target-oriented and self-motivated.
* Freshers with strong communication and sales interest can also be considered.

Compensation

* Fixed Salary:2LPA-4LPA
* Incentives:based on performance

If you are interested in field sales and want to grow with a fast-growing company, join BlackBuck as a CRO.

Qualifications

Strong Business Relationship Management skills to build, maintain, and grow long-term partnerships with fleet owners and truckers.
Basic to intermediate Finance knowledge to explain pricing, payment options, and financing solutions clearly to customers.
Excellent Communication skills, including clear verbal and written interaction in a customer-facing environment.
Proven Customer Service experience, with the ability to handle queries, resolve issues, and ensure high levels of customer satisfaction.
Exposure to Sales activities, such as promoting platform features, driving adoption, and meeting onboarding or usage targets.
Ability to work on-site in Surat, with strong interpersonal skills and a collaborative approach to working with internal teams.
Comfort with using digital tools, mobile apps, and basic data entry or CRM software.
Relevant educational background in business, commerce, or a related field; prior experience in logistics, transportation, or fintech is an advantage. Jii

Click on Apply to know more.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.

CUSTOMER RELATIONSHIP OFFICER (CRO)

Similar jobs