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Company Description HR TEAM is a services-focused organization dedicated to delivering reliable support solutions to clients across diverse industries. The company emphasizes professionalism, efficiency, and high-quality customer interactions in every engagement. HR TEAM promotes a collaborative work culture where service excellence and continuous improvement are valued. Team members are encouraged to develop their skills and grow within a dynamic, client-centered environment. The organization is committed to maintaining ethical standards and creating positive experiences for both clients and employees.
Role Description The Customer Service Representative (voice process, up to 28k) is a full-time, on-site role based in Gurugram. In this position, the representative will handle inbound and outbound voice calls, respond to customer inquiries, and provide accurate information about products and services. Daily responsibilities include resolving customer issues, documenting interactions in the system, and following established procedures and scripts while maintaining a professional tone. The role also involves escalating complex concerns to the appropriate team, tracking follow-ups, and contributing to overall customer satisfaction and experience. The representative is expected to meet performance targets, adhere to schedules, and collaborate with colleagues and supervisors to improve service quality.
Qualifications
- Ability to perform effectively as a Customer Service Representative, managing voice-based interactions and call handling with professionalism.
- Skills in Customer Support and Customer Service, including responding to queries, resolving issues, and providing clear, courteous communication.
- Focus on Customer Satisfaction and Customer Experience, demonstrating empathy, patience, and a solution-oriented mindset.
- Strong verbal communication skills in English and Hindi, with clear pronunciation and active listening abilities.
- Basic computer literacy, including familiarity with CRM tools, call center software, and data entry.
- Ability to work in rotational shifts if required, maintain punctuality, and perform in a target-driven environment.
- Prior experience in a voice process or call center environment is preferred but not mandatory; freshers with strong communication skills are encouraged to apply.
- Minimum educational qualification: high school diploma or equivalent; higher education is an advantage.
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