Website:
primumtalent.com
Job details:
Job Description (10 positions)
- Engage with students and parents empathetically across calls, chats, reviews, and social platforms.
- Resolve learner queries with speed, clarity, and professionalism.
- Build trust and ensure a seamless student experience through timely follow-ups and proactive support.
- Guide students through academic challenges and motivate them to stay consistent in their preparation.
- Monitor and manage online reputation across platforms and communities.
- Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions.
- Support Class 12th students throughout their learning journey and help them perform confidently in board examinations.
Requirements
1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles.
● Excellent communication skills in English and Hindi.
● Strong understanding of social media platforms and ORM practices.
● Empathetic, patient, and learner-first mindset
● Highly organized, detail-oriented, and proactive in problem-solving.
● Ability to handle student concerns with maturity and positivity.
Click on Apply to know more.