Website:
auctionbizz.com
Job details:
Company Description SSR AUCTIONBIZZ PVT LTD (SSR AuctionBizz) combines deep expertise in scrap, technology, and recycling to deliver advanced scrap management solutions. The company offers a comprehensive Scrap Management model that covers every stage of disposal and management for ferrous, non-ferrous, and miscellaneous scrap. Its approach focuses on efficiency, sustainability, and maximum recovery, going beyond conventional industry practices. SSR AuctionBizz positions itself as a strategic partner, not just a service provider, committed to elevating the scrap management experience for its clients.
Role Description This is a full-time, on-site Customer Service Representative role based in South Delhi. The Customer Service Representative will handle incoming inquiries from clients and partners, provide accurate information about SSR AuctionBizz’s scrap management services, and resolve issues promptly and professionally. The role involves maintaining detailed records of interactions, coordinating with internal teams to follow up on service requests, and ensuring timely communication and updates to customers. The representative will support continuous improvement of customer experience by gathering feedback, identifying recurring issues, and suggesting process enhancements. The position requires consistent adherence to company policies, service standards, and sustainability-focused values in all customer interactions.
Qualifications
- Candidates should possess strong skills in customer service and customer support, with experience handling queries and resolving concerns.
- Candidates should possess skills related to customer satisfaction and customer experience, focusing on relationship-building and service quality.
- Candidates should possess the ability to work effectively as customer service representatives, managing multiple interactions and maintaining professionalism.
- Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
- Strong problem-solving abilities, attention to detail, and a customer-centric mindset.
- Comfort with basic computer applications, CRM tools, and maintaining electronic records.
- Prior experience in customer-facing roles; experience in scrap management, logistics, or related industries is beneficial.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, communications, or a related field is preferred.
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