Website:
crossinginfotech.com
Job details:
Customer Service & Email Process Intern | Freshers Welcome | Customer Support, Email & Communication | Remote
Company: Crossing Infotech
Job Type: Internship
Work Mode: Remote
Location: India
Duration: 1–3 months
Stipend: ₹16,500/month
About the Internship
Crossing Infotech is seeking a Customer Service & Email Process Intern to support customers through professional written communication and day-to-day service activities. This role is suitable for freshers who want to develop their communication, customer-handling, and business support skills in a remote work environment.
Your Responsibilities
* Respond to customer questions through email and other assigned support channels.
* Understand customer concerns and provide clear, appropriate responses.
* Maintain accurate records of customer interactions.
* Categorize requests and route complex issues to the appropriate team.
* Follow up on unresolved queries within the assigned workflow.
* Assist with preparing standard responses and support information.
* Update customer records and service-related trackers.
* Identify recurring questions and share useful feedback with the team.
* Follow communication guidelines while handling customer information.
* Coordinate with internal teams when a customer request requires additional assistance.
Who Can Apply
* Freshers, graduates, and students from any relevant academic background.
* Candidates with good written and verbal communication skills.
* Applicants who are comfortable communicating professionally through email and chat.
* Individuals who can work independently and manage assigned tasks remotely.
Skills We’re Looking For
* Strong written English
* Professional email writing
* Active listening and comprehension
* Customer-focused approach
* Basic computer and internet skills
* Good typing and documentation ability
* Patience and problem-solving skills
* Attention to detail
Good to Have
* Familiarity with CRM or helpdesk software
* Basic Excel or Google Sheets knowledge
* Experience with email or chat support
* Understanding of ticketing systems
* Knowledge of customer service metrics
* Previous internship or project experience in support operations
What You’ll Gain
* Practical experience in customer communication.
* Better professional email and chat-writing skills.
* Exposure to customer support workflows and ticket management.
* Experience maintaining service records and following escalation procedures.
* Stronger workplace communication and remote collaboration skills.
Why Consider This Internship?
If you are looking for an entry-level opportunity where communication, problem-solving, and customer interaction are central to the work, this internship can help you build practical experience and prepare for roles in customer support and business operations.
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