Droisys
Website:
droisys.com
Job details:
About Droisys
Droisys is a dynamic, fast-growing technology company dedicated to delivering cutting-edge solutions to clients worldwide. We pride ourselves on innovation, collaboration, and exceptional client service.
We are seeking a highly organized, outgoing, and proactive Assistant Coordinator to support our management team and ensure seamless communication with clients. This role is ideal for someone who thrives in a fast-paced environment, enjoys engaging with
people, and can balance multiple priorities with professionalism.
Position: Customer Service / BPO Executive
Location: Remote
About the Role
We are seeking a Customer Service / BPO Executive to manage customer interactions with professionalism, accuracy, and empathy. The ideal candidate brings strong communication skills, problem‑solving ability, and a commitment to delivering an exceptional customer experience across voice, email, and chat channels.
Key Responsibilities
- Handle inbound/outbound customer calls, emails, and chat queries with clarity and professionalism.
- Identify customer issues, troubleshoot effectively, and provide timely resolutions.
- Maintain accurate records of customer interactions, transactions, and follow‑ups in CRM tools.
- Escalate complex cases to senior support teams when necessary.
- Meet performance metrics including response time, quality scores, and customer satisfaction.
- Provide product/service information and guide customers through processes or troubleshooting steps.
- Collaborate with internal teams (operations, technical support, sales) to resolve customer concerns.
- Ensure compliance with company policies, data security standards, and quality guidelines.
- Identify recurring issues and share insights to support process improvements.
- Maintain a positive, customer‑first attitude in all interactions.
Required Skills & Qualifications
- 1–3 years of experience in Customer Service / BPO / Call Center roles.
- Excellent verbal and written communication skills.
- Strong listening, problem‑solving, and conflict‑resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems, ticketing tools, or call center software.
- Comfortable working in rotational shifts (if applicable).
- Ability to remain calm and professional under pressure.
Preferred Qualifications
- Experience supporting US/International customers.
- Background in technical support, banking, e‑commerce, or telecom processes.
- Knowledge of quality frameworks (AHT, CSAT, QA scores).
At Droisys, we believe in creating an inclusive and collaborative workplace where every team member has the opportunity to grow.
We are an equal opportunity employer that values diversity, inclusion, and belonging. We welcome candidates of all backgrounds
and do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age,
marital status, veteran status, disability, or any other characteristic protected by law.
Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.
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