Website:
manoramasupplychain.in
Job details:
Company Description Manorama Supply Chain Solutions OPC Pvt Ltd. provides end-to-end logistics and supply chain services designed for modern, growth-focused businesses. The company offers freight forwarding, transportation, warehousing, distribution, and supply chain consulting with a focus on reliability, transparency, and innovation. Its mission is to simplify logistics through efficient, cost-effective, and scalable solutions that ensure smooth cargo movement from origin to destination. With expertise in local, regional, and international logistics, Manorama Supply Chain emphasizes operational excellence and a customer-first approach. The organization is committed to building long-term partnerships and creating value across every link of the supply chain.
Role Description This is a full-time, on-site Customer Service – Ocean Exports role based in CBD Belapur,Navi Mumbai. The role involves handling customer inquiries and service requests related to ocean export shipments, including booking, documentation, and shipment tracking. The individual will coordinate with internal operations, carriers, and external stakeholders to ensure timely and accurate cargo movement and clear communication. Daily tasks include managing calls and emails, resolving service issues, updating customers on shipment status, and maintaining records in relevant systems. The role also includes supporting customer satisfaction initiatives, monitoring service performance, and contributing to process improvements in ocean export operations.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle ocean export-related queries professionally.
- Candidates should possess a focus on Customer Satisfaction and Customer Experience, ensuring timely resolution and clear communication.
- Candidates should possess professional Phone Etiquette and confident, courteous interaction skills in spoken and written communication.
- Relevant experience in logistics, freight forwarding, or ocean exports operations is highly beneficial.
- Ability to work with documentation, shipment tracking systems, and basic MS Office tools.
- Strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, deadline-driven environment.
- Graduate degree or equivalent qualification in logistics, supply chain, commerce, or a related field is preferred.
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