Website:
rentonspot.com
Job details:
RentOnSpot is a leading rental service provider offering high-quality materials and dependable customer support. Our Customer Relationship Managers play a crucial role in ensuring smooth interactions between clients, field teams, and daily operations.
We are looking for a
Customer Relationship Manager (CRM) who can communicate professionally, manage bookings, handle customer queries, and keep operations running efficiently.
What You’ll Do
- Attend calls, WhatsApp inquiries, and daily customer requests
- Share prices, quotations, and service details with clients
- Coordinate with logistics and field teams for deliveries and pickups
- Update booking details, schedules, and material readiness
- Maintain clear records of orders, customer details, and follow-ups
- Resolve issues quickly to ensure customer satisfaction
- Build strong relationships to encourage repeat business
- Work closely with supervisors and management for smoother workflow
What We’re Looking For
- 1–4 years experience in customer support, operations, tele-calling, or admin roles
- Strong communication skills (Tamil & basic English)
- Ability to handle bookings, schedules, and follow-ups efficiently
- Basic computer skills (Excel/Sheets/WhatsApp/CRM tools)
- Good coordination ability with field teams
- Positive attitude, patience, and customer-first approach
- Ability to multitask and stay organized
Skills & Qualifications
- Any degree or relevant experience
- Strong phone etiquette and polite communication
- Ability to manage daily operational documents
- Good follow-up skills and reliability
- Ability to stay calm in customer-facing situations
Responsibilities
- Manage inquiries, bookings, and rental documentation
- Coordinate delivery, installation, and pickup
- Maintain accurate reports and operational data
- Handle customer complaints and resolve them professionally
- Ensure smooth communication between customers and field staff
Click on Apply to know more.
