Website:
craftingmemory.in
Job details:
Salary: 25K-30K
About Us
Crafting Memories is India's Memory Preservation & Legacy Creation Company, specializing in premium hand, foot, and family castings, keepsakes, and personalized memory-art experiences.
Role Overview
We are looking for a warm, organized, and proactive CRM Manager to serve as the primary point of contact for our clients across multiple channels. This role is central to ensuring every customer has a smooth, delightful experience, from their first query to final delivery.
Key Responsibilities
WhatsApp & Instagram Support: Respond promptly and warmly to client queries, guide them through our services and offerings, and convert conversations into confirmed bookings.
Outbound Calls: Follow up with leads and existing clients to answer questions, confirm bookings, and ensure a smooth service experience.
Logistics Coordination: Address client queries related to order status, shipping, delivery timelines, and kit dispatch; coordinate with the operations team to resolve any delays or issues.
Client Relationship Management: Maintain a friendly, helpful tone across all interactions, ensuring clients feel valued and well taken care of throughout their journey with us.
Query Resolution: Handle post-service queries, complaints, or concerns with empathy and efficiency, escalating where necessary.
Record Keeping: Maintain accurate records of client interactions, bookings, and follow-ups for smooth internal tracking.
Requirements
Excellent written and verbal communication skills.
Comfortable managing conversations across WhatsApp, Instagram, and phone calls simultaneously.
Patient, empathetic, and solution-oriented approach to client queries.
Basic understanding of logistics/order coordination is a plus.
Prior experience in customer service, client handling, or CRM roles preferred.
What We Offer
A collaborative, fast-growing work environment.
Opportunity to directly shape client experience at a growing memory-preservation brand.
Growth opportunities within the company.
Click on Apply to know more.
