Website:
district9.co.in
Job details:
We're Hiring — Customer Relationship Executive
Location: Malviya Nagar, Delhi
Work Mode: Hybrid (2 days from office, remaining days work from home)
Working Hours: Monday–Friday, 11 AM–7 PM
Experience: 0–3 years; prior admin/ops/telecalling experience is a plus, not mandatory
About Us
We're a growing yoga studio based in Malviya Nagar, Delhi, dedicated to helping people build a consistent, sustainable practice through our in-studio and online programs. As we expand, we're looking for someone who can be the friendly, organised voice that connects new enquiries to the right program and keeps our operations running smoothly behind the scenes.
About the Role
As a Customer Relationship Executive, you'll be the first point of contact for anyone enquiring about our programs. You'll manage our enquiry pipeline end-to-end — from the moment someone reaches out, through explaining our offerings, to following up until they either join or the enquiry closes. Alongside this, you'll help keep our internal data and records clean, updated, and easy to work with. This is a great role for someone who enjoys speaking with people, is naturally organised, and takes ownership of tasks without needing constant supervision.
What You'll Do
- Manage and update data across Google Sheets and Excel — enquiry logs, follow-up trackers, and other internal records
- Collect, sort, and organise incoming enquiries from various channels (calls, forms, walk-ins, referrals, etc.)
- Call enquiries to understand their needs, explain our programs and offerings clearly, and guide them through next steps
- Maintain consistent, timely follow-ups until each enquiry either converts into a sign-up or is marked closed
- Keep enquiry and customer data accurate and up to date at all times
- Coordinate with the studio team on scheduling, admin tasks, and day-to-day operational needs
- Support general administrative and organisational tasks as they come up
Who We're Looking For
- Strong working knowledge of Google Sheets (formulas, data entry, organising and maintaining structured data)
- Comfortable and confident making calls and speaking with prospective customers
- Reliable, process-driven, and consistent with follow-through — enquiries don't fall through the cracks on your watch
- Good communication skills, both written and verbal
- Prior experience in admin, operations, or telecalling roles is a plus but not mandatory — we're happy to train the right person
- Someone who enjoys working in a small, close-knit team and is comfortable with a hybrid setup
Working Hours & Location
- Monday–Friday, 11 AM–7 PM
- Hybrid: 2 days from our studio in Malviya Nagar, Delhi, remaining days work from home
How to Apply
If this sounds like you, send your resume and a short note about yourself to theshaladelhi@gmail.com.
Click on Apply to know more.