DALMAF Private Limited
Website:
dalmaf.com
Job details:
Company Description DALMAF Private Limited is a technology-driven platform that provides end-to-end support for legal, auditing, human resources, bank auction assistance, buying and selling, and marketing services. Founded in June 2022, the company focuses on helping businesses overcome operational challenges and achieve their strategic goals through integrated professional solutions. DALMAF connects individuals and organizations with India’s professional services sector by offering one-click access to a wide range of legal and professional requirements. The company collaborates with a network of over 100+ experts, including Chartered Accountants, Company Secretaries, Lawyers, Cost Accountants, Chartered Engineers, and Bankers. The team is committed to prioritizing client needs and delivering accurate, timely documentation and support.
Role Description The Customer Relationship Executive will work full time on-site at DALMAF’s Chennai location, serving as a primary point of contact for clients across various service domains. Responsibilities include managing client inquiries, providing clear and timely information on services, and ensuring a smooth onboarding and service delivery experience. The role involves maintaining ongoing client relationships, tracking customer feedback, and coordinating with internal teams to resolve issues and improve service quality. The executive will monitor customer satisfaction levels, follow up on service outcomes, and proactively identify opportunities to deepen business relationships. Daily activities also include maintaining accurate records in CRM systems, preparing basic reports on client interactions, and supporting process improvements that enhance overall client experience.
Qualifications
- Strong customer-facing skills, including Customer Satisfaction and Customer Service capabilities.
- Ability to build and maintain long-term partnerships through Business Relationship Management and Client Relations skills.
- Excellent Communication skills, both verbal and written, for clear, professional interaction with clients and internal teams.
- Bachelor’s degree in Business, Commerce, Marketing, or a related field, or equivalent practical experience.
- Comfort working in an on-site, fast-paced environment with diverse professional stakeholders.
- Proficiency with basic office software and customer relationship management (CRM) tools.
- Strong organizational and time-management abilities, with attention to detail and follow-through.
- Prior experience in customer-facing roles in professional services, finance, legal, or consulting sectors is an advantage.
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