Website:
theoceangroup.co.in
Job details:
Company Description
Ocean Polymer Technologies Pvt. Ltd., established in 1998, is South India’s leading provider of advanced plastic moulding solutions. With expertise spanning over two decades, the company leverages cutting-edge Injection, Roto, and Extrusion Moulding technologies to deliver high-performance plastic products for industrial and domestic needs. As an ISO-certified organization, Ocean prioritizes quality, innovation, and sustainability, offering a wide range of products .With state-of-the-art facilities in Tamil Nadu and Kerala, Ocean is dedicated to engineering excellence and customer trust.
Role Description
This is a full-time on-site role for a Call Center Executive, based in Koyambedu,Chennai. The Call Center Executive will handle online enquiries across multiple platforms ,customer inquiries and ensure customer satisfaction by resolving issues efficiently. They will also assist in managing incoming calls, maintaining detailed records of customer interactions, and coordinating with other departments to address customer needs. Additionally, promoting products and services and upselling will be part of daily responsibilities.
Qualifications
- Strong Customer Support and Customer Service skills for effectively addressing client needs and fostering satisfaction
- Proven abilities in Communication, both written and verbal, to engage with customers in a professional and empathetic manner.Tamil and english fluency is a must .
- Experience in working in sales is preferred
- Basic skills in Sales, with the ability to upsell or promote company products when appropriate ability to handle multiple tasks in a fast-paced environment and document customer interactions accurately
- Strong problem-solving and conflict resolution abilities to address customer concerns effectively
- Proficiency in using customer relationship management (CRM) software is a plus
- Educational background: A high school diploma or equivalent is required, while a Bachelor’s degree or vocational certification in a relevant field is advantageous
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