Website:
zuboc.com
Job details:
Company Description Zuboc is Kerala’s leading online destination for luxury packaging, creative art supplies, and personalized stationery, dedicated to turning everyday gifting and invitations into memorable experiences. The company offers curated wax supplies, artisan stationery, and custom crafting solutions for weddings and events, cafés and bakers, businesses, and individual artists. With a strong focus on precision, artistry, and attention to detail, Zuboc helps brands and individuals present their packages and messages in a distinctive, emotional way. Guided by a vision to “package emotions” and inspire happiness through creativity, Zuboc combines entrepreneurial expertise with a passion for design to serve a growing customer base. Applicants join a team that values creativity, customer delight, and high-quality service.
Role Description The Customer Relations Expert is a full-time, on-site role based in Malappuram, responsible for managing customer interactions across online and offline channels. In this role, the individual responds to inquiries about products, orders, and custom solutions, ensuring clear, helpful communication and timely resolution of issues. Day-to-day tasks include guiding customers through product selections, handling complaints and feedback, coordinating with internal teams for order fulfillment and after-sales support, and maintaining detailed records of customer interactions. The role also involves building long-term relationships, encouraging repeat purchases, and supporting customers in creating bespoke packaging and stationery solutions that match their needs. The Customer Relations Expert is expected to uphold Zuboc’s brand values, contribute to a positive in-store and online experience, and proactively identify opportunities to enhance customer satisfaction.
Qualifications
- Strong customer service and customer support skills, with a focus on empathy and problem-solving.
- Ability to drive customer retention and support high levels of customer satisfaction through consistent follow-up and relationship-building.
- Excellent verbal and written communication skills in English and local languages, with a professional and friendly approach.
- Organizational and time-management skills, including the ability to handle multiple customer requests and prioritize effectively.
- Comfort using digital tools, e-commerce platforms, and basic CRM or order-management systems.
- Interest in luxury packaging, stationery, or creative arts, with a willingness to learn product features and customization options.
- Previous experience in retail, hospitality, or customer-facing roles is preferred.
- Ability to work on-site in Malappuram, collaborate with a small team, and maintain a high standard of professionalism.
Location: Malappuram,Kerala
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