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About Zell Education
Zell Education is a leading EdTech platform offering globally recognized finance and accounting programs. We are committed to delivering exceptional learning experiences and helping students achieve meaningful career outcomes.
Role Overview : We are looking for an experienced Customer Success Team Leader to lead and develop a team of Customer Success Executives. The role focuses on driving student satisfaction, retention, engagement, and service excellence throughout the learner journey
Key Responsibilities
- Lead, coach, and motivate the Customer Success team to achieve performance goals.
- Ensure seamless onboarding and ongoing support for students.
- Handle escalations and resolve student concerns in a timely manner.
- Monitor team performance, retention, and student satisfaction metrics.
- Collaborate with Sales, Academics, and Operations to improve the student experience.
- Drive retention initiatives and identify relevant cross-sell and upsell opportunities.
What We're Looking For
- 5+ years of experience in Customer Success or Student Success within the EdTech industry.
- Prior experience managing customer-facing teams.
- Strong communication, leadership, and stakeholder management skills.
- Experience using CRM and customer support platforms.
- Data-driven approach with a strong focus on student outcomes and retention
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