Website:
ariiston.com.au
Job details:
Customer Engagement & Product Sourcing Executive
Entry Level | Fresh Graduates Welcome | On-Site – Andheri East, Mumbai
We’re looking for a young, energetic and commercially curious person to join our growing team.
This is not a traditional customer service role. It’s a hands-on opportunity for someone who enjoys talking to people, understands what’s trending, loves discovering new products and wants to learn how consumer brands actually grow.
Location & Working Days
This is a full-time, on-site role based in Andheri East, Mumbai.
Monday to Friday + two Saturdays per month.
You’ll work across multiple consumer brands, including:
Party & Celebration Products – party decorations, themed party supplies, gifting, games, novelty products, seasonal products, kids’ and adult celebrations and trending party concepts.
Fashion & Lifestyle Brands – apparel, streetwear, ethnic fashion and lifestyle products, working with customers to understand what they like, what they are looking for and their experience with our products.
Your role will combine customer engagement, sales conversion, product discovery and sourcing.
What you’ll be doing:
• Speaking directly with customers to gather feedback on our products and shopping experience
• Following up on abandoned carts and helping convert potential customers into sales
• Handling customer queries, returns and refund requests, and helping customers find suitable exchanges or alternatives where appropriate
• Conducting post-purchase and customer feedback calls
• Understanding what customers are asking for and feeding those insights back to our product and marketing teams
• Keeping a close eye on what’s trending in parties, gifting, games, fashion and youth culture
• Researching interesting new products and concepts we could introduce across our brands
• Finding and approaching manufacturers, suppliers and vendors across India and internationally, including China
• Researching pricing, MOQs, supplier capabilities, product quality and commercial viability
• Building a strong database of potential suppliers, products and new ideas
• Working alongside our marketing, e-commerce, sourcing and management teams
Who are we looking for?
You could be a recent graduate or someone at the beginning of your career. Experience is less important to us than attitude, confidence and curiosity.
You should be:
• Confident, outspoken and comfortable speaking to customers and suppliers
• Naturally curious and very good at researching online
• Interested in marketing, e-commerce, fashion, parties, gifting and consumer trends
• Someone who notices what younger consumers are buying, wearing, gifting, playing and celebrating with
• Comfortable using social media, marketplaces and online platforms to identify trends and products
• Commercially minded and not afraid to pick up the phone, ask questions or negotiate
• Good at following through and keeping track of multiple conversations
• Fluent and confident in English and Hindi
• Willing to learn quickly and take on increasing responsibility
Why join us?
This is an entry-level role with significant room to grow.
You’ll get exposure to different parts of building consumer brands — from speaking directly with customers and understanding what they want, to discovering new products, finding suppliers and seeing those ideas eventually reach the market.
For the right person, the role can develop into product sourcing, buying, merchandising, e-commerce, marketing, customer experience or business development.
We’re looking for someone who wants to build a career with us, not simply fill a position.
If you’re curious, confident, commercially switched-on and usually the person who knows what’s trending before everyone else does, we’d like to hear from you.
Apply via LinkedIn with your CV and a short note telling us why this role interests you.
Click on Apply to know more.