Troovy
Website:
troovyfoods.com
Job details:
This is a Customer Delight Associate role at Troovy in Gurugram. The Customer Delight Associate will track and manage customer experience, including proactive communication through calls, surveys and WhatsApp, as well as cross-functional projects to improve customer purchase and delivery experience. The customer experience intern will also be expected to answer customer queries and tune into the customer's voice for a few days.
Eligibility & Qualifications:
- Customer-first attitude, have passion to solve the customer problems, Empathy, patience, and a passion for helping others.
- Politeness while talking to customers
- Proficiency in Excel, analytics and web tools for consumer engagement
- Effective communication and interpersonal skills
- Problem-solving abilities and attention to detail
- Ability to work collaboratively
- Interest in health and nutrition will be a great added advantage
- Ability to manage multiple tasks and prioritize effectively.
- Flexibility to work shifts, including weekends as per customer queries.
Key Responsibilities:
- Respond and follow-up promptly to customer inquiries via phone, email, chat, and social media.
- Outgoing calls to collect precise feedbacks and survey.
- Resolve customer issues related to orders, deliveries, and product information in a timely and effective manner.
- Assist customers with product recommendations, returns, and exchanges.
- Maintain a deep understanding of our product offerings, including ingredients, nutritional information, and promotions.
- Track everything and report on customer feedback to help identify areas for improvement.
- Document customer interactions and issues in our CRM system for future reference.
- Contribute to the development of SOP, FAQs, feedbacks and other customer support resources.
- Participate in training and continuous learning to stay up-to-date on new products and services.
Click on Apply to know more.
