Website:
bestgroup.co.in
Job details:
About The Banyan
The Banyan Preschool & Daycare is a rapidly growing Early Childhood Education and Corporate Childcare company with a vision to become one of India's most trusted childcare brands.
Organization: The Banyan (Best Group)
Location: All- India
Experience: 3–6+ Years (Freshers can Apply)
Employment: Type: Full-Time
Working Days: 6 days a week
Timings: 9:00 am – 6:00 pm
Role Overview
The Center Supervisor is responsible for overseeing daily center operations, ensuring high-quality childcare services, managing staff, maintaining parent satisfaction, and driving overall center performance in alignment with organizational standards.
Key Responsibilities
1. Center Operations Management
· Oversee day-to-day functioning of the center ensuring smooth operations.
· Maintain a clean, safe, and well-organized environment.
· Ensure the center is always presentable and ready for parent visits.
· Monitor opening and closing procedures and daily checklists.
2. Admissions & Parent Interaction
· Handle parent enquiries and provide detailed information about programs.
· Conduct center tours and explain curriculum and facilities effectively.
· Build strong relationships with parents to ensure trust and satisfaction.
· Address parent concerns in a professional and timely manner.
3. Revenue Growth & Admissions
· Drive and achieve monthly/quarterly admission and revenue targets.
· Plan and execute local marketing, outreach, and lead-generation activities.
· Track inquiries, conversions, and pipeline management using CRM or internal tools.
· Collaborate with the admissions team to improve conversion ratios.
· Analyse revenue trends and create action plans for improvement.
4. Team Management
· Supervise teachers and support staff to ensure smooth coordination.
· Manage staff attendance, punctuality, and daily scheduling.
· Guide and mentor team members to maintain expected standards.
· Ensure staff follow organizational policies, grooming, and behavior standards.
5. Academic Oversight
· Monitor classroom activities and ensure curriculum implementation.
· Support teachers in planning and executing learning activities.
· Ensure teaching quality and child engagement in classrooms.
6. Child Safety & Well-being
· Ensure strict adherence to child safety and supervision protocols.
· Monitor safety practices within classrooms and play areas.
· Ensure timely reporting and documentation of any incidents.
7. Hygiene & Facility Management
· Maintain hygiene and cleanliness across the center.
· Ensure sanitization protocols are followed consistently.
· Coordinate with support staff for daily cleaning and maintenance.
8. Compliance & Documentation
· Maintain accurate records related to admissions, attendance, and operations.
· Ensure adherence to company policies and standard operating procedures.
· Handle reporting and documentation as required by management.
9. Staff Management & Retention
· Supervise daily activities of teaching and non-teaching staff.
· Ensure staff adherence to schedules, performance standards, and center policies.
· Conduct periodic staff evaluations, coaching, and mentoring.
· Manage staff attendance, discipline, and productivity.
· Ensure a positive, collaborative, and professional working environment.
10. Student Management & Retention
· Ensure high levels of student satisfaction and engagement.
· Monitor student progress, feedback, and concerns; resolve issues proactively.
· Conduct retention analysis and implement strategies to minimize dropouts.
· Ensure timely communication with parents/students regarding programs and updates
10. Escalation & Complaint Management
· Act as the first point of contact for handling student/parent complaints.
· Resolve operational or academic issues promptly and professionally.
· Escalate unresolved issues to higher management with proper documentation.
· Maintain an escalation tracker and ensure closure within defined timelines.
11. Required Skills & Competencies
· Strong leadership and team management skills
· Excellent communication and interpersonal abilities
· Good problem-solving and decision-making skills
· Ability to handle parents professionally
· Basic knowledge of early childhood education
· Organizational and multitasking abilities
· Preferred Candidate Profile
· Experience in preschool/daycare or education industry
· Comfortable in handling operations and parent interactions
· Positive attitude with a child-centric approach
· Ability to work in a fast-paced environment
Click on Apply to know more.
